Paul D. Conley III
Tacoma,United States
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines.
Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Senior Technical Writer
Virtusa
06.2024 - Current
- Worked with GFiber SME's to create content and manage content migration to new Content Management System
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
- Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
Technical Writer
Puget Sound Energy
09.2022 - 06.2024
- Created over 12 pages of technical documentation for new Transmission Line Automated Switching system
- Proved successful working within tight deadlines and fast-paced environment.
- Edited and proofread technical documents for accuracy and consistency.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation
- Developed detailed technical documents and user guides for technical products
Communications Engineer
Microsoft
01.2022 - 08.2022
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Designed innovative wireless communication systems to meet unique client specifications and requirements.
- Conducted thorough analysis of network performance metrics, identifying areas for improvement and recommending necessary changes.
Benefits Specialist
Fiserv Financial
06.2021 - 12.2021
- Created 30 employee education programs to improve understanding of benefits packages and increase utilization.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Assisted with design and implementation of 5 employee benefits programs.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Built relationships with vendors to foster quality service delivery
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement
Associate Technical Writer
Centene, Superior Health Services
10.2018 - 03.2021
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Supported the development team with regular feedback on product functionality, contributing to improved user experience in software releases.
- Developed and maintained comprehensive job evaluation system for equitable compensation.
- Documented customer interactions and transactions for accurate, up-to-date records.
Claims Adjuster, Automobile and Casualty
State Farm
10.2015 - 09.2018
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Substantiated over 100 legitimate claims and denied unjustified claims.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Prepared total loss documents for managers or legal personnel
Education
Bachelor of Arts - English
University of Massachusetts Amherst
Amherst, MA12.2020
Skills
- MS Office Proficiency
- Build Releases
- Grammatical Skills
- Graphics Creation
- Database Configuration
- Instruction Writing
- Audience Adaptation
- Technical Research
- HTML, XML and Web Editing Proficiency
- User Documentation Production
Languages
Spanish
Full Professional
Timeline
Senior Technical Writer
Virtusa
06.2024 - Current
Technical Writer
Puget Sound Energy
09.2022 - 06.2024
Communications Engineer
Microsoft
01.2022 - 08.2022
Benefits Specialist
Fiserv Financial
06.2021 - 12.2021
Associate Technical Writer
Centene, Superior Health Services
10.2018 - 03.2021
Claims Adjuster, Automobile and Casualty
State Farm
10.2015 - 09.2018
Bachelor of Arts - English
University of Massachusetts Amherst
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