Paul D. Vollrath
Fort Pierce
Summary
To join your team of professionals and contribute my experience in daily service dept operations, time management, technician production, customer / employee satisfaction, customer retention. Increasing dealership potential.
Overview
34
34
years of professional experience
Work History
Fixed Operations Director
Vatland CDJR
02.2024 - Current
- Oversee daily operations within service and parts departments working overseeing productivity and profitability. Work closely with technicians, advisors and customers to provide a quality experience in servicing vehicles and maintain a high level of customer satisfaction.
- Work with technicians with timely vehicle repairs in the proper time holding service grosses as described by company standards.
Service Director
Bev Smith Automotive – Kia
04.2022 - 12.2023
- Oversee daily operations within service department working with Advisors, technicians and customers to provide a quality experience in servicing vehicles and maintain a high level of customer satisfaction.
- Work with technicians with timely vehicle repairs in the proper time holding service grosses as described by company standards.
Service Director
Morgan Auto Group
08.2015 - 03.2022
- Oversee daily operations within service department working with Advisors, technicians and customers to provide a quality experience in servicing vehicles and maintain a high level of customer satisfaction.
- Work with technicians with timely vehicle repairs in the proper time holding service grosses as described by company standards.
Asst. Service Manager
Deluca Toyota
01.2015 - 08.2015
- Daily operations within service department working with customers to provide a quality experience in servicing their vehicles, maintain high level of customer satisfaction.
- Work with technicians with timely vehicle repairs in the proper time holding service grosses as described by company standards.
Service Director
Peruzzi Toyota / Scion
06.2012 - 08.2014
- Toyota certified Fixed Operations Manager.
- Manage a repair shop of 22 technicians, 6 Service Advisors, 4 clerical personnel and 4 support personnel.
- Work with customers to maintain vehicle maintenance and warranty repairs while maintaining CSI green standard.
IT Director / Service Manager
Chapman Auto Group
01.2001 - 05.2012
- Manage up to 11 entire dealerships IT infrastructure, assisting in opening and setup of new locations.
- Oversee up to 350 employee PC’s, manage ALL electronic systems for stores in three states.
- Manage a repair shop of 18 technicians, 4 Service Advisors and 4 clerical personnel and 2 support personnel.
- Many other functions in the 20+ years I have been with The Chapman Auto Group.
Consultant
Reynolds & Reynolds Auto Dealer Software
10.1997 - 12.2000
- Install dealer management software for both Service & Parts Depts.
- Consult proper service department functions related to DMS software.
- Train employees on proper operation for maximum productivity & efficiency.
- Consult on daily fixed operations to maintain prescribed levels of opportunity.
Assistant Service Manager
C&C Ford / Chapman Auto Group
08.1991 - 10.1997
- Manage one team of up to eight technicians.
- Quality control performance.
- Ford warranty function, effective advertising of Service Dept, work with Service Dept on customer retention strategies.
Education
Bachelor’s degree - business administration
University of Virgina
Richmond, Virginia08.2000
Skills
- Developing marketing plans
- Team building
- Expense control
- Maintaining compliance
- Goal Setting
- Customer relations
Timeline
Fixed Operations Director
Vatland CDJR
02.2024 - Current
Service Director
Bev Smith Automotive – Kia
04.2022 - 12.2023
Service Director
Morgan Auto Group
08.2015 - 03.2022
Asst. Service Manager
Deluca Toyota
01.2015 - 08.2015
Service Director
Peruzzi Toyota / Scion
06.2012 - 08.2014
IT Director / Service Manager
Chapman Auto Group
01.2001 - 05.2012
Consultant
Reynolds & Reynolds Auto Dealer Software
10.1997 - 12.2000
Assistant Service Manager
C&C Ford / Chapman Auto Group
08.1991 - 10.1997
Bachelor’s degree - business administration
University of Virgina
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