Pauleane McAllister
Summary
A dedicated scholar with varied teaching, Logistics, and office experiences involving integral claims adjuster roles with excellent interpersonal/writing skills. Resourceful and versatile, highly developed work ethic, and reputation for integrity. Ability to communicate and work with individuals of diverse backgrounds. Proficient in MS Word, Excel, and PowerPoint.Experience using PowerSchool using School Information System, proficient in database management, Excel, share drives, and web portals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Elementary Special Education Provider
Legacy Charter Academy
01.2023 - Current
- Prepares, adapts, and delivers instructional material
- Efficiency Organization and planning Attention to detail Proactive, personal initiative Process driven approach to getting things done Collaborative problem solving Professional call handling and communication skills Accountability Integrity Positive attitude Develops suitable curricula and effective teaching methods based on assessment of students' needs
- Evaluates students' academic and behavioral progress
- Supervises students in classrooms, school buildings, and social-curricular activities
- Develops educational plans for the individual student
- Teaches desirable study, work and recreational habits by providing pupils with opportunities for which they are best suited
- Creates and maintains student records, and prepares reports relative to the work
- Selects appropriate texts, learning aids, materials, and supplies
- Participates in teacher training, as required
- Plans and participates in extra-curricular student and staff activities
- Maintains records and prepares reports and correspondence related to the work
- Performs related work as assigned.
Remote Customer Service Representative
Concentrix
03.2022 - 02.2023
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Created and maintained detailed database to develop promotional sales.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Special education teacher
Michigan Collegiate High school
09.2021 - 08.2022
- Assess students' skills and determine their educational needs Adapt general lessons to meet student's needs Develop Individualized Education Programs (IEPs) for each student Plan activities that are specific to each student's abilities Teach and mentor students as a class, in small groups, and one-on-one Implement and Update IEPs, assess students' performance, and track their progress Discuss students' progress with parents, other teachers, counselors, and administrators Prepare and help students transition from grade to grade and from school to life outside of school Demonstrated ability to maintain confidentiality and security of sensitive records, including personally identifiable information of students and staff Extraordinary attention to detail and professionalism
- Enhanced students'' communication skills by implementing group activities and collaborative projects.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Utilized technology to create meaningful lessons that engage students.
- Facilitated small group instruction to address individual learning needs.
- Worked with students with moderate to severe autism to increase life skills.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
Kindergarten teacher
Growing Minds Academy
08.2020 - 09.2021
- Assist in designing a complete teaching plan Follow the teaching plan Teach alphabet Teach numbers Teach personal, social, and emotional skills Use and organize learning material and resources Use songs, stories, and games to motivate children to participate Regularly communicate with parents Determine children that need extra work Evaluate children's performance and progress Adhere to teaching standards and safety regulations
Great Start to Readiness Program Teacher/Administrative Coordinator/Training and Resolution Coordinator
Bottles-N-backpacks Child Development Center
12.2019 - 08.2020
- Work collaboratively with the MTSS Intervention Team and the School Improvement Team to identify individual student needs and ensure compliance-related tasks are completed
- Managed the development of common lesson planning, assessment techniques, and processes for Individualized tiered levels of support throughout all professional learning communities (PLCs)
- Provided community support to parents of students in PreK learning environments Implement developmentally appropriate instruction for children using a research-based curriculum
- Support the onboarding process for new ESE hires as required
- Serve as a key ESE support contact for Bottles-N Backpacks Learning Center's personnel, parents, and community stakeholders by responding to support inquiries promptly, completely, and accurately over the phone, online, and in person
- Serve as a liaison among internal Bottles-N-Backpacks Learning Center department contacts, external contacts (e.g
- Washtenaw ISD), and other relevant entities
- Follow the daily schedule as outlined in the curriculum and GSRP guidelines
- Conduct screening and ongoing assessment of children and provide age-appropriate instructional support Meet with Early Childhood Specialists as needed to ensure quality programming and maintain a high-level PQA rating Attend staff meetings, workshops, and other scheduled program activities as requested Consider the associate teacher an essential member of the teaching team Collaborate with the associate teacher in planning, team meetings, troubleshooting, and decision-making Empower the associate teacher to monitor the behavior and support the educational process in the classroom Participate in home visits with the associate teachers to partner with parents to meet the educational needs of their children Organize and maintain records for grant and licensing purposes Create and update anecdotal records and portfolios for each child
Remote Customer Service Representative
Amazon
05.2018 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Tracked customer service cases and updated service software with customer information.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Client Service Representative/Property Claims Adjuster
Fed ex Transportation and Brokerage
12.2017 - 08.2019
- Prepare and process all import documents and broker invoices and Worked closely with claims adjusters Manage all contained shipments in coordination with freight carriers and customers
- Responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices
- Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues
- Collaborates with peers and extended departments to provide timely resolution to customer problems.
- Responded to customer calls and emails to answer questions about products and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Prepared and presented reports to management on logistics performance.
- Identified opportunities for inventory reductions.
- Managed inventory levels to verify availability of stock for customer orders.
- Managed cross-functional teams for efficient project execution and timely completion.
- Streamlined inventory management for reduced waste and improved cost control.
- Implemented and developed supply chain strategies to optimize efficiency.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
3rd Grade Classroom Teacher
The Leona Group
09.2018 - 06.2019
- Create lesson plans and teach those plans to the entire class Work individually with students or in small groups track student progress and present the information to parents create and reinforce classroom rules/prepare students for standardized tests work with school administration / create and sustain communication with parents
Hybrid Customer Service Representative
XPO Logistics
04.2015 - 11.2017
- Worked closely with claims adjusters in relation to accidents, injuries, and breakdowns from XPO logistics truck driver
- Recognize and resolve documentation errors
- Process over short and damaged freight and related documentation for customer resolution
- Assist customers via phone, email, and fax with inquiries, including but not limited to tracing shipments, rate quotes, tariff discrepancies, and billing and/or invoicing questions
- Properly bill shipments pursuant to applicable tariffs and pricing agreements
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Leveraged advanced negotiation tactics to secure favorable settlement terms on behalf of the company.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Directed and coordinated various investigations conducted by field investigation team.
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
- Developed a strong understanding of policy provisions to accurately interpret coverage for clients'' unique situations.
Residential Coordinator
Eisenhower Center
08.2014 - 10.2017
- Planned & organized events for resident's social engagement Assisted in program scheduling and medication distribution Implemented engaging activities to ensure residents' mental & physical stimulation Trained new employees on policies and procedures of the residential center
Receptionist
Eastern Michigan University: Women and Gender studies department
09.2011 - 05.2015
- Served visitors by greeting, welcoming, and directing them appropriately
- Notified company personnel of visitor arrival
- Maintained security and telecommunications system
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Intern/Receptionist
Mexican Consulate
07.2012 - 08.2012
- Worked collaboratively with consulate employees on budget balancing Acquired translating skills by shadowing consulate Spanish-speaking translator Documented cases of illegal immigrants and learned policies regarding deportation
Volunteer
Greatest Gift Learning Center
06.2005 - 08.2011
- Facilitated growth in young students through organized instruction Helped with Spanish and Math Instruction Built effective rapport with parents Helped to build lesson plans for students
Education
Bachelor of Science -
Eastern Michigan University
Ypsilanti, MIMasters of Special Education -
Northcentral University
Phoenix, ArizonaDoctorate of Leadership -
Northcentral University
Phoenix, ArizonaSkills
- Quiet working area
- Dedicated work space
- Solving problems
- Good organizational skills and the ability to work within deadlines and while speaking with customers
- Good understanding of Information System components - including database, User Interface, and inter-application communication and processing logic
- Ability to identify learning opportunities and self-educate where resources and opportunities are present
- Experience with emailing and phone systems
- Communicating professionally and pointedly
- Familiar with email systems and softwares
- Demonstrated proficiency with technology to complete work, familiarity with Office 365 applications required
- Demonstrated organizational skills to collect and report on data, conduct analyses, and propose recommendations for improvements to training and support systems, demonstrating organization and problem-solving skills
- Experience executing multiple projects simultaneously within a data-driven accountability environment
- Demonstrated ability to maintain confidentiality and security of sensitive records, including personally identifiable information of students and staff
- Experience in Powerschool and PowerSchool special
- Experience in Student Information Systems
- Highly organized and adept at utilizing technology to complete work
- Basic Knowledge in hardware and software installation/troubleshooting at the local and school level
- Ability to organize and execute workshops and events
- Strong interpersonal, verbal communication, and writing skills
- Lesson planning
- Classroom management
- Differentiated Instruction
- Student engagement
- Special needs students
- Curriculum development
- Collaborates with peers and extended departments to provide timely resolution to customer problems
- Testing and grading
- Student Records Management
- Conflict resolution techniques
- Leadership
- Data management
- Assistive technology
- Progress Tracking and Reporting
- Computer Skills
- Analytical and Critical Thinking
- Multitasking Abilities
- Microsoft Office
Certification
- Bachelor in Special education
- Passed K-8 (ZE) certification test
- CPR/First Aid
References
- Shar’na McGriff, 248-376-1704
- Danielle Weatherspoon, 734-262-5447
- LaDonna Walker, 330-518-6249
Languages
Spanish
Full Professional
Timeline
Elementary Special Education Provider
Legacy Charter Academy
01.2023 - Current
Remote Customer Service Representative
Concentrix
03.2022 - 02.2023
Special education teacher
Michigan Collegiate High school
09.2021 - 08.2022
Kindergarten teacher
Growing Minds Academy
08.2020 - 09.2021
Great Start to Readiness Program Teacher/Administrative Coordinator/Training and Resolution Coordinator
Bottles-N-backpacks Child Development Center
12.2019 - 08.2020
3rd Grade Classroom Teacher
The Leona Group
09.2018 - 06.2019
Remote Customer Service Representative
Amazon
05.2018 - 06.2020
Client Service Representative/Property Claims Adjuster
Fed ex Transportation and Brokerage
12.2017 - 08.2019
Hybrid Customer Service Representative
XPO Logistics
04.2015 - 11.2017
Residential Coordinator
Eisenhower Center
08.2014 - 10.2017
Intern/Receptionist
Mexican Consulate
07.2012 - 08.2012
Receptionist
Eastern Michigan University: Women and Gender studies department
09.2011 - 05.2015
Volunteer
Greatest Gift Learning Center
06.2005 - 08.2011
Bachelor of Science -
Eastern Michigan University
Masters of Special Education -
Northcentral University
Doctorate of Leadership -
Northcentral University
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