Pauleen Hall
Mentor On The Lake,OH
Summary
With a proven track record at University Hospital - University Health System, I excel in enhancing patient satisfaction and streamlining clinic operations. My expertise in HIPAA compliance and appointment scheduling, combined with exceptional teamwork and communication skills, significantly improves service efficiency and patient care quality.
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Qualified with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Qualified Health care with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
20
20
years of professional experience
Work History
Patient Service Specialist
University Hospital - University Health System
11.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
MHT/Medical Unit Secretary
University Hospital - University Health System
04.2019 - 11.2022
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Effectively communicated with diverse populations of patients, addressing language barriers or special needs to ensure clear understanding about their care plans.
- Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
STNA
Slovene Home For The Aged
12.2004 - 06.2019
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
- Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Administered basic first aid when necessary, prioritizing patient well-being above all else.
Education
Some College (No Degree) - Nursing
ATS School Of Nursing
Highland Heights, OhioHigh School Diploma -
Shaw High School
East Cleveland, OH05.1991
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Regulatory compliance
- Medical billing
- Eligibility determination
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Policy understanding
- Insurance billing
- Payment processing
- Information collection
- Records maintenance
- Fee collection
- Patient identity verification
- Scheduling appointments
- Resolving problems
- Medical insurance
- Schedule coordination
- 50 WPM typing speed
- Multi-line telephone systems
- Insurance verifying
- Building rapport and credibility
Timeline
Patient Service Specialist
University Hospital - University Health System
11.2024 - Current
MHT/Medical Unit Secretary
University Hospital - University Health System
04.2019 - 11.2022
STNA
Slovene Home For The Aged
12.2004 - 06.2019
High School Diploma -
Shaw High School
Some College (No Degree) - Nursing
ATS School Of Nursing
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