Pauleena Devi
Hayward,CA
Summary
Skilled Ophthalmic Technician adept at handling both the medical and administrative end of facility work. Prepares patients for ophthalmology tests and maintains operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills. Well-organized and efficient with sound knowledge of medical terminology and various eye diseases.
Overview
22
22
years of professional experience
Work History
Ophthalmic Technician
Kaiser Permanente
05.2022 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Assessed visual acuity using Snellen charts and autorefractors.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of eyes.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative instructions were followed.
- Enhanced clinic operations by assisting with patient scheduling, surgery scheduling and coordinating with Surgery Support Services and Ambulatory Surgery Center
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with diverse needs.
- Measured intraocular pressure using I-care, non-contact tonometry and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Certified Ophthalmic Assistant
Kaiser Permanente
09.2011 - 05.2022
- Taking vital signs, taking partial history, setting up and assisting with procedures, doing TST messages, taking care of messages in Health Connect, ordering charts, Early Start Assistant, checking coverage, Wellness Ambassador, arranging and organizing events for Wellness Recess.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Facilitated effective communication between patients and medical staff, acting as liaison when needed.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing EPIC with commitment to accuracy.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures and checked visual acuities.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Collaborated with multidisciplinary teams to provide comprehensive eye care for surgery patients
- Maintained inventory of medical supplies and tools to address needs of patients.
- Increased patient satisfaction by addressing concerns and answering inquiries for cataract surgery patients
- Contributed to successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Measured and recorded visual acuity and color vision testing.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Medical Assistant
Kaiser Permanente
10.2003 - 09.2011
- Taking vital signs, taking partial history, setting up and assisting with procedures, doing TST messages, taking care of messages in Health Connect, checking coverage, ordering charts, member of UBT Attendance team
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Kaiser Permanente
03.2002 - 10.2003
- Assisting members with appointments, taking messages, triaging calls to RN's
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Basic Life Support -
NCTI
Union City, CA03.2024
Certified Ophthalmic Assistant
Kaiser Permanente School of Allied Health
Richmond, CA12.2013
Medical Assisting Certificate -
Chabot College
Hayward, CA01.1999
Skills
- Patient Care
- Ophthalmic Terminology Familiarity
- Eye Anatomy Knowledge
- Diagnostic Testing
- Medical History Documentation
- Visual field testing
- Fundus Photography
- Ocular measurements
- Color vision testing
- Medication Administration
- Optical Coherence Tomography
- Pachymetry Knowledge
- Appointment Scheduling
- Visual acuity testing
- Physician support
- First Aid CPR AED
- Amsler grid testing
- Certified Ophthalmic Assistant (COA)
References
- Jaclyn Mullick, Department Manager, Fremont, CA, (510) 246-1659
- Dawn Costa, Ophthalmic Technician, Fremont, CA, (510) 366-4897
- Yuliana Valadez, Claims Processor, Union City, CA, (510) 207-2877
- Cindy Dahle, Medical Assistant, Fremont, CA, (510) 585-7751
- Jessica Tran-Muniz, Medical Assistant, Fremont, CA, (510) 867-0439
- Nancy Mendoza-Zambrano, Member Service Representative, Fremont, CA, (510) 299-1633
Languages
Hindi
Elementary
Timeline
Ophthalmic Technician
Kaiser Permanente
05.2022 - Current
Certified Ophthalmic Assistant
Kaiser Permanente
09.2011 - 05.2022
Medical Assistant
Kaiser Permanente
10.2003 - 09.2011
Medical Assistant
Kaiser Permanente
03.2002 - 10.2003
Basic Life Support -
NCTI
Certified Ophthalmic Assistant
Kaiser Permanente School of Allied Health
Medical Assisting Certificate -
Chabot College
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