Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulertha Precilla Jean Francois

Lawrenceville,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

2
2
years of professional experience

Work History

Shift Leader

Tropical Smoothie
Atlanta GA, GA
01.2023 - Current
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Resolved customer complaints promptly and professionally.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Adhered to all health code regulations while preparing food items for customers.

Assistant

Carmie Loving Care
Atlanta , GA
08.2022 - Current
  • Organized and maintained filing systems for documents and records.
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Answered incoming calls and recorded accurate messages.
  • Gathered and sorted data for inclusion in reports and files.
  • Generated weekly progress reports summarizing tasks completed during the week.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained front desk to provide positive first impression.

Employee

Banh Mi
Atlanta, GA
12.2022 - 03.2024
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Connection Academy
Duluth, GA
05-2025

Skills

  • Friendly, Positive Attitude
  • Multitasking
  • Verbal Communication
  • Fluent in French, Creole, Spanish
  • Organization and Time Management
  • Written Communication

Languages

French
Native/ Bilingual
creole
Native/ Bilingual
Spanish
Limited

Timeline

Shift Leader

Tropical Smoothie
01.2023 - Current

Employee

Banh Mi
12.2022 - 03.2024

Assistant

Carmie Loving Care
08.2022 - Current

Connection Academy

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Paulertha Precilla Jean Francois