Paul Essien Effiong Oyobio

• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in a team setting, providing support and guidance.
• Paying attention to Kids Showcasing respect , responsibility and Safety
• Passionate about learning and committed to continual improvement.

• Prepared and served high-quality beverages in accordance with Starbucks standards.
• Provided exceptional customer service, fostering a welcoming environment for patrons.
• Operated coffee brewing equipment and maintained cleanliness of work areas and equipment.
• Assisted in inventory management, ensuring optimal stock levels of supplies and ingredients.
• Deliver prompt, friendly, and courteous service to all customers.
• Acts with a "customer comes first" attitude, building relationships with regulars.
• Educates customers on menu offerings and answers questions.
• Beverage Preparation:
• Prepares hot and cold beverages, including coffee, tea, and specialty drinks, following strict recipe and presentation standards.
• Operates and maintains coffee equipment like espresso machines and grinders.
• Store Operations:
• Maintains a clean, organized, and comfortable store environment.
• Restocks supplies and manages inventory.
• Handles cash and credit card transactions accurately.
• Adheres to health, safety, and sanitation guidelines.
• Teamwork & Values:
• Promotes a positive and collaborative team environment.
• Acts with integrity and supports the culture, values, and mission of Starbucks.
• Demonstrates a calm demeanor during busy periods

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with menu selections and special dietary needs.
• Maintained cleanliness and organization of dining and service areas.
• Managed cash handling responsibilities, ensuring accuracy in daily reconciliations.

Provides a positive customer experience with fair, friendly, and courteous service.

Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

Resolves customer issues and answers questions.

Bags purchases if needed.

Processes return transactions.

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

Enters price changes by referring to price sheets and special sale bulletins.

Discounts purchases by redeeming coupons.

Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

Veries credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.

Balances cash drawer by counting cash at beginning and end of work shift.

Provides pricing information by answering questions.

Maintains checkout operations by following policies and procedures and reporting needed changes.

Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed.

• Resolved customer inquiries and complaints, ensuring high satisfaction levels.
• Assisted in training new team members on service protocols and best practices.
• Streamlined communication processes between departments to enhance service delivery.
• Maintained accurate records of customer interactions and transactions for follow-up actions.

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and le documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

• Developed and executed local marketing campaigns to enhance brand visibility.
• Collaborated with sales teams to align promotional strategies and drive lead generation.
• Conducted market research to identify consumer trends and improve outreach efforts.
• Managed social media channels, increasing engagement through targeted content creation.

• Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
• Maintained cleanliness and organization of store aisles and checkout areas to ensure safety and accessibility.
• Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
• Collaborated with team members to restock shelves, ensuring product availability for customers at all times.