Pauletta Jackson
Paulsboro,NJ
Summary
Proven leader in operational excellence and staff development, I significantly enhanced performance and compliance at GatewayCommunity Action Partnership Headstart. With expertise in operational planning and interpersonal communication, I fostered a culture of continuous improvement, achieving a notable increase in employee retention and customer satisfaction. My strategic approach to program management and safety assessment drives results and organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Site Director
GatewayCommunity Action Partnership Headstart
06.2020 - Current
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Facilitated effective communication between internal and external stakeholders.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Implemented best practices and safe operating procedures.
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Maintained records and logs of work performed and materials and equipment used.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Resolved issues between employees and customers using company policies.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Oversaw personnel safety and efforts at work site.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Communicated with parents to encourage active parental participation in education.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
- Managed budgets and resources for educational programs.
Supervisor
Oaks Integrated Care
07.2002 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Developed and implemented customer service policies to enhance satisfaction.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Master of Arts - ECE Curriculum And Instruction
Concordia University
Portland, OR08.2015
Bachelor of Arts - Early Childhood Education
Ashford University
Arizona City, AZ07.2013
Skills
- Operational leadership
- Operational planning
- Operations Management
- Facility Management
- Staff Development
- Performance Improvements
- Program Leadership
- Program Management
- Hiring practices
- Site coordination
- Safety assessment
- Site Safety
- Staff Management
- Team Supervision
- Quality Assurance
- Compliance Monitoring
- Personnel Oversight
- Inventory procurement
- Security awareness
- Building Codes
- Resource Allocation
- Responsible and Dependable
- Critical Thinking
- Team Collaboration
- Decision-Making
- Relationship building and networking
- Professional Development Planning
- School Improvements Planning
- Relationship Building
- Staff Leadership
- Coaching and Mentoring
- Safety and security procedures
- Goal Setting
- Interpersonal Communication
- Public Speaking
- Staff Training
- Employee Performance Evaluations
- Recruiting and Hiring
- Curriculum Development
- Educational staff supervision
- Community Relations
- Administrative Management
- Performance Improvement
- Instructional Methods Development
- School event coordination
- Parent Meetings
- School Community Relations
- Codes of conduct
- Education Excellence
- Curricula Evaluation
- Curriculum Change Needs
Certification
CPR and First aid
Trauma Healing facilitator and trainer
Emergency Preparedness
Office of Licensing training
Designing Events, and gift baskets
Design, set up and coordinate for wedding events, parties, small groups, schools and birthdays and more.
Gift baskets designed specifically for the person in mind.
Timeline
Site Director
GatewayCommunity Action Partnership Headstart
06.2020 - Current
Supervisor
Oaks Integrated Care
07.2002 - 10.2018
Master of Arts - ECE Curriculum And Instruction
Concordia University
Bachelor of Arts - Early Childhood Education
Ashford University
CPR and First aid
Trauma Healing facilitator and trainer
Emergency Preparedness
Office of Licensing training
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