Paulette Aguiar
Miami,USA
Summary
Versatile and people-centric business leader with over 10 years of experience in hospitality operations, human resources, and executive-level support. Skilled in aligning operational goals with HR strategies to enhance workforce performance, client satisfaction, and overall business success. Leverages deep hospitality knowledge and academic excellence—including a Master’s in Human Resources and a second MBA in progress—to deliver streamlined processes, scalable solutions, and impactful leadership. Proven ability to work cross-functionally and support national-level initiatives with C-suite stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
National AR Support Manager
Heart of the House Hospitality
11.2021 - Current
- Support national-level initiatives related to accounts receivable, revenue tracking, and executive reporting.
- Coordinate strategic communications between executive leadership and internal departments.
- Managed daily operations to ensure smooth functioning of the support department.
- Drive efficiency in AR processes through documentation review and compliance tracking.
- Monitored employee and customer interactions to assess quality of service.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
Quality Analyst & Training Lead
VIXICOM LLC
09.2019 - 11.2021
- Led development of employee training protocols in alignment with operational standards.
- Monitored call quality and customer interactions for adherence to service KPIs.
- Facilitated collaboration between quality assurance and tech development teams.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Facilitated cross-departmental training sessions, increasing awareness and understanding of quality standards.
Business Development Assistant
Konstantine&Co
06.2018 - 08.2019
- Conducted targeted market research and managed client acquisition campaigns.
- Scheduled and delivered executive-level presentations that led to successful partnerships.
- Maintained CRM tools to monitor prospect engagement and sales conversions.
- Aided in the design and execution of email campaigns, driving higher engagement rates from prospects.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Participated in strategy sessions with senior leadership to align business goals with growth initiatives across departments successfully.
Operations Supervisor
TownePlace Suites by Marriott
04.2016 - 11.2018
- Directed property operations including HR administration, compliance, and service delivery.
- Managed labor costs and financial forecasting to align with hospitality performance metrics.
- Led cross-departmental training programs to boost service and retention.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Front Desk Supervisor & Night Auditor
Marriott Hotels
10.2013 - 05.2015
- Executed nightly audits and financial reconciliations across departments.
- Delivered exceptional guest service and streamlined front desk operations.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
Administrative Assistant to the Director
Karent Sierra DDS
06.2012 - 03.2013
- Coordinated daily scheduling, communications, and content management.
- Created and managed the company’s online brand presence across social platforms.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
Education
Master of Business Administration - Professional MBA
Florida International University
Miami, FL01.2027
Master of Science - Human Resources Management
Florida International University
Miami, FL12.2024
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL08.2022
Skills
- Strategic Business Operations
- Human Capital & Resource Planning
- National AR Support & Financial Controls
- Talent Development & Team Leadership
- Client Service Excellence
- Hospitality Management & Operations
- Training & Onboarding Programs
- Project Coordination & Cross-Functional Support
- Teamwork and collaboration
- Performance management
- Leading team meetings
Certification
Available upon request.
Personal Information
Title: Strategic Business & HR Operations Leader
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
National AR Support Manager
Heart of the House Hospitality
11.2021 - Current
Quality Analyst & Training Lead
VIXICOM LLC
09.2019 - 11.2021
Business Development Assistant
Konstantine&Co
06.2018 - 08.2019
Operations Supervisor
TownePlace Suites by Marriott
04.2016 - 11.2018
Front Desk Supervisor & Night Auditor
Marriott Hotels
10.2013 - 05.2015
Administrative Assistant to the Director
Karent Sierra DDS
06.2012 - 03.2013
Master of Science - Human Resources Management
Florida International University
Bachelor of Science - Hospitality Management
Florida International University
Master of Business Administration - Professional MBA
Florida International University
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