Paulette Akinyi Onyango
Poznan,Poland
Summary
Dynamic professional with expertise in Salesforce and customer relationship management, demonstrating strong critical thinking and attention to detail. Proven track record in sales processes and order fulfilment, leveraging communication skills and teamwork to drive success. Adept in utilizing Power BI for big data analysis and project management, with a focus on enhancing customer service and networking skills. Career goals include advancing in roles that integrate technology with strategic sales initiatives.
Results-driven professional with focus on customer relations and problem-solving. Committed to enhancing client satisfaction through strong communication and negotiation skills. Adept at building lasting relationships and delivering tailored solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Order Entry Representative II
Lumen Technologies
Poznan
05.2022 - 07.2025
- Proved successful working within tight deadlines and fast paced atmosphere.
- Deliver services to customer location effectively and on a specific timeframe.
- Use critical thinking to break down problems, evaluate solutions and make decisions where necessary.
- Increase customer satisfaction by resolving issues and find better ways to help them.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinating with other departments such as Sales and SE to ensure the orders are timely and accurate order fulfillment.
Sales Support Associate I
Lumen Technologies
Poznan
03.2022 - 05.2022
- Maintained sales records and generated reports to track performance and identify trends.
- Provided training and support to new team members on sales processes and software tools.
- Coordinated with various departments to ensure timely processing of orders and shipments.
- Trained new staff on sales support procedures and customer service best practices to ensure consistent support standards.
- Assisted in the preparation of sales reports and performance metrics for management review and strategic planning.
- Contributed to the development of training materials for sales support processes to enhance team onboarding.
- Perform administrative changes to internal quoting systems and assist Sales Team in preparing quotes for bids.
- Manage and track quotes and orders in Salesforce and other CRM tools.
- Administrative tasks involve Salesforce management, assisting with meeting Sales Exit Criteria, and managing large data sets for customer quoting/ordering.
- Expedite sales process by facilitating requests with appropriate internal groups, coordination, completion, and ensuring timely responses.
- Will provide direct sales support by utilizing variety of organization and project management skills.
Sales Processing Specialist
Lumen Technologies
Poznań
09.2020 - 03.2022
- Gathering all the required data to create a complete quote for the customer.
- Quote across all products using various quoting tools including IFO and Sales Force (Scenario manager) to ensure completed per product specifications.
- Order submission by determining the correct order provisioning systems like EON, Pipeline and SWIFT.
- Customer Engagement by speaking directly to the primary point of contact for the order creation and submission to capture, verify and validate the order.
- Work in Progress by managing WIP from the power BI, Ensuring progress is maintained within the relevant system.
- Collaborated effectively with cross-functional teams for successful project completion.
Logistics Control Intern
ASOS
Poznan
06.2020 - 09.2020
- Inspecting Fashion items for quality control before packing them into boxes and bags.
- Folding and organizing clothing items into the appropriate packing, following the companies guidelines and the customers order.
- Keeping track on the inventory levels and communicate to supervisors if the supplies and materials are getting low.
- Learnt how to use Material handling devices. Created and managed job shifts in my team.
- Drafted and maintained quality control documents such as inspection reports, control plans, and test plans.
- Supported inventory management by tracking stock levels and ensuring timely replenishment.
Customer Service Representative
Transcosmos INC
Poznan
02.2019 - 01.2020
- Handle inbound and outbound chats and calls inquiries from the customer.
- Process travel reservations, cancellation and amendments on the customer bookings. Efficiently answering and resolving customers queries with professionalism.
- Organize special assistance for passengers with reduced mobility.
- Assisted customers with reservations, ticketing, and boarding, resulting in reduction in customer wait times.
- Collaborated with other departments to ensure customer issues are resolved in a timely manner.
- Provided exceptional customer support by resolving inquiries and complaints, resulting in a 95% customer satisfaction rating.
- Collaborated with team members to streamline communication processes, leading to a 20% reduction in response time.
- Utilized CRM software to track customer interactions and ensure accurate follow-up, improving overall service efficiency.
Education
Bachelor - International Business Management
WSB Merito Poznań University
01.2017 - 01.2020
Diploma - Human Resource Management
Zetech University
01.2015 - 01.2016
End User Professional - End User Professional ( Ms Suite)
Zetech University
Skills
- Salesforce
- Critical Thinking
- Attention to Detail
- Order Fulfillment
- Team Work
- Communication Skills
- Friendliness
- Sales
- SalesforceCom
- Power BI
- Customer Relationship Management
- Networking Skills
- Sales Processes
- Big Data
- Project Management
- Customer Service
- Swift (Programming Language)
- Microsoft Office
- Knowledge of Packaging and Processing
Certification
- Power BI
- Agile Project Management
- Data Analyst
Languages
Polish
English
Timeline
Order Entry Representative II
Lumen Technologies
05.2022 - 07.2025
Sales Support Associate I
Lumen Technologies
03.2022 - 05.2022
Sales Processing Specialist
Lumen Technologies
09.2020 - 03.2022
Logistics Control Intern
ASOS
06.2020 - 09.2020
Customer Service Representative
Transcosmos INC
02.2019 - 01.2020
Bachelor - International Business Management
WSB Merito Poznań University
01.2017 - 01.2020
Diploma - Human Resource Management
Zetech University
01.2015 - 01.2016
End User Professional - End User Professional ( Ms Suite)
Zetech University
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