Paulette Anderson
St. Louis,MO
Summary
Experienced professional with a strong background in customer service and communication. Highly skilled in efficiently resolving issues and ensuring customer satisfaction. Collaborative team player focused on achieving results and adapting to changing needs. Proficient in active listening and problem-solving, consistently delivering quality service.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Archimedes
Maryland Heights, MO
05.2023 - 11.2024
- Worked with pharmacies and members verifying enrollment for copay assistance.
- Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Post- Closing Specialist
Stewart Title Guaranty Company
St. Louis, MO
11.2021 - 05.2023
- Managed a high volume of loan files, maintaining organization and accuracy.
- Reduced errors in loan documents by conducting thorough reviews prior to submission.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Enhanced customer satisfaction by providing timely and accurate loan closing documentation.
Customer Service Representative
Activus Connect
Remote
02.2020 - 09.2020
- Educated customers about various Pandemic and Unemployment Programs
- Assisted customers in navigating company website and submitting online applications, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
Teleperformance USA
Remote
06.2017 - 01.2019
- Provide thorough, efficient, and accurate documentation and updated member accounts
- Communicate effectively with patients and professionals in clinics and hospitals
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Education
Associates of Applied Science - Medical Billing and Coding
Sanford Brown College
Hazelwood, MO09.2009
Skills
- Microsoft Office
- SAP
- E-commerce
- Oracle
- CRM software
- POS
- Technical support
- Problem-solving skills
- Data entry
- Self-motivation
- Interpersonal skills
- Attention to Detail
- Deadline-oriented
- Typing 45
Languages
English
Native or Bilingual
Timeline
Call Center Agent
Archimedes
05.2023 - 11.2024
Post- Closing Specialist
Stewart Title Guaranty Company
11.2021 - 05.2023
Customer Service Representative
Activus Connect
02.2020 - 09.2020
Customer Service Representative
Teleperformance USA
06.2017 - 01.2019
Associates of Applied Science - Medical Billing and Coding
Sanford Brown College
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