Paulette Benz
Los Angeles,CA
Summary
Human Services professional with 11yrs of commitment providing services to unhoused individuals maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in the Los Angeles area. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities.
Overview
24
24
years of professional experience
Work History
Housing Director
Sanctuary of Hope
09.2024 - Current
- Oversee daily operations of housing facilities, ensuring compliance with regulations and policies.
- Develop and implement strategic programs to enhance resident support services.
- Establish partnerships with local organizations to expand resource offerings for participants.
- Improve tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Train new staff on policies and procedures, ensuring consistency in service delivery across the team.
- Facilitate conflict resolution between tenants, promoting a positive living environment for all residents.
- Coordinate maintenance schedules and repairs, improving overall facility conditions.
- Train and mentor staff on best practices in housing management and resident engagement.
Clinical Case Manager
First to Serve, Inc
09.2022 - Current
- Develop realistic stability plans for DMH participations, ensuring individual needs are addressed effectively.
- Facilitate communication among service providers to enhance client outcomes to streamline service delivery.
- Conduct in-depth assessments to identify client needs and develop tailored intervention strategies.
- Monitored progress of clients, adjusting individual service plans based on ongoing evaluations and feedback.
Site Director / ICMS Coordinator
Weingart / HYC (PRK)
11.2020 - 03.2022
- Supervising and providing support to Client Support Services (CSS) during scheduled shifts.
- Monitoring and assisting Project Room Key Residents.
- Ensure all residents adhere to all rules, guidelines, and Covid requirements.
- Handle emergencies promptly and report these situations to the Lead Site Director.
- Complete incident reports concerning behavior/health/accidents and alert Lead Site director.
Manager of Housing Based Support Services
Coalition for Responsible Community Development
11.2017 - 11.2021
- Supervise team of (7) Intensive Case Managers
- Provide intensive case management services to case load of (20) high acuity clients
- General Intake into program / Assist with housing location and routine visits to ensure sustainability.
- Perform Quarterly Assessments
- Assist / provide participants with variety of services and referrals
- Data Entry / File Management
- Mentor staff members, fostering professional growth and enhancing team performance levels.
Residential Coach
Sanctuary of Hope
09.2018 - 10.2021
- Be constantly alert to ensure the safety of all residents.
- Complete all required documentation in a timely manner.
- Maintain confidentiality.
- Clean and maintain the house and property.
- Assist residents with personal care needs, money management, special diets, medications, and laundry.
- Assist in developing and supporting activities in the home and community for all residents.
- Handle emergencies promptly and report these situations to the manager.
- Complete incident reports concerning behavior/health/accidents and alert manager.
Crisis Intervention Specialist
W.L.C.A.C Family Source Center
08.2014 - 11.2017
- General client intake into program
- Assist clients with a plethora of services to improve quality of life
- Data entry / clerical duties to maintain client files
- Homeless housing specialist
Receptionist
Jade Enterprises
09.2007 - 05.2012
- Basic clerical / administrative duties
- Greeting clients and handling high volume switchboard and direct them to the proper persons
- Provide excellent verbal, written and listening communication skills
- Receive and distribute all overnight deliveries and regular mail
Cashier
Albertsons
11.2006 - 06.2008
- Provide fast, friendly customer service
- Tally each Shoppers’ purchases using a computerized cash register system
- Balance cash in register before and after shift
Independent Loan Processor
The Real Estate Solutions Group
12.2005 - 11.2006
- Order all necessary information from clients, Title Companies and Escrow.
- Review and negotiate rate and loan terms with various banks.
- Resolve problems relating to title liens and credit.
- Coordinate loan doc signings.
- Meet crucial deadlines requested.
- Perform any additional duties/activities assigned by management.
Senior Loan Processor / Wholesale Manager
ESNA Corp Mortgage
08.2001 - 12.2005
- Responsible for funding 5 million per month through the direct lending division.
- Performed all the functions of a Loan Processor.
- Ensure the timely and accurate packaging of all loans originated by our loan officers
- Gather information and take each file from pre-approval to closing.
- Verify loan documents including income, credit, appraisal and title insurance, ultimately preparing application for submittal to underwriting.
- Input proper loan information into the system for processing.
Education
No Degree - Human Serices
University of Phoenix
Torrance, CASkills
- Strong communication skills
- Skilled in de-escalation, crisis intervention
- Strong organizational skills
- Property management expertise
- Case management
- Problem-solving
- Time management
- Multitasking Abilities
- Staff management
- Data entry
Timeline
Housing Director
Sanctuary of Hope
09.2024 - Current
Clinical Case Manager
First to Serve, Inc
09.2022 - Current
Site Director / ICMS Coordinator
Weingart / HYC (PRK)
11.2020 - 03.2022
Residential Coach
Sanctuary of Hope
09.2018 - 10.2021
Manager of Housing Based Support Services
Coalition for Responsible Community Development
11.2017 - 11.2021
Crisis Intervention Specialist
W.L.C.A.C Family Source Center
08.2014 - 11.2017
Receptionist
Jade Enterprises
09.2007 - 05.2012
Cashier
Albertsons
11.2006 - 06.2008
Independent Loan Processor
The Real Estate Solutions Group
12.2005 - 11.2006
Senior Loan Processor / Wholesale Manager
ESNA Corp Mortgage
08.2001 - 12.2005
No Degree - Human Serices
University of Phoenix
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