Paulette Boggan
Shelton,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Kamilche Trading Post/Island Enterprises Inc
Shelton, WA
09.2021 - Current
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Educated customers about offerings, promotions and pricing to boost sales.
- Evaluated employee performance, delivering individualized feedback and praise.
- Taught staff upselling techniques to meet revenue targets.
Customer Service Specialist
Michael's Custom Wood Works, Inc
Shelton, WA
05.2014 - 09.2021
- Meet and/or greet new/potential customers
- Provide service or product information, solutions and relevant details to customers
- Assist customers with product selection and relay information to appropriate departments
- Assisted workers, if necessary, when needed
- Report and analyze customers' information and needs
- Liaison between customers and 3rd party companies
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Care Representative
ACS Inc, a Xerox Company
11.2011 - 02.2012
- Receiving inbound or making outbound call for/to customers regarding issues/concerns/questions/ disputes about product and/or services -Troubleshooting products/services within limitations of job description and advising of solutions and/or recommendations -Explaining and/or correcting billing issues/questions/concerns
Order Entry Clerk
Duck Delivery
Sumner, WA
11.2010 - 10.2011
- Met and greeted visitors/customers/employees -Answered telephones and transfer to appropriate staff members, if needed -Entered/processed produce order via telephone, fax or email into Produce Pro (computer program) -Verified order with customer, advise of any product/produce substitutions, if needed -Entered drivers' information via Produce Pro for preparing drivers' packets/routes; printing routes; comparing pick ticket against invoice, verifying order picked/built -Processed product receiving, verifying sales order against purchase orders -Performed general clerical duties to include but not limited to: faxing, mailing and filing -Created and modified documents using Microsoft Office -Other duties as assigned
Credit Consultant
Qwest Communications
Seattle, WA
01.2007 - 04.2010
- Work was performed in an inbound call center very structured and fast pace -High volume of customer contact -Strong written and verbal skill -Heavy keyboarding and computer skills -Processed automatic pay customers -Processed final bills -Performed customer adjustments -Collected past due payments and consults with customers and/or clients by telephone to develop payment arrangements -Processed bankruptcy, estate or small court claims
- May include investigation, processing adjustments and dealing with independent collection agencies -Responded to inquiries or complaints from customers solves problems and provides technical advice or assistance in utilizing appropriate products or services
- Acted as customer advocate
Office Assistant
Mt View Mortgage Services
08.2005 - 11.2006
- Answered telephones and transfer to appropriate staff members -Met and greeted clients and visitors -Created and modified documents using Microsoft Office -Performed general clerical duties to include but not limited to: photocopying, faxing, mailing and filing -Completed event marketing projects, including but not limited to, the running of attendee reports, evaluating marketing efforts as well as conducting background research required for the implementation of a successful event -Met with prospective homebuyers and review credit reports and income records to determine their specific needs and circumstances -Studied the mortgage market to identify the best possible loan for their client -Utilized computer programs; Microsoft Office, Acrobat Reader, Lender/Fannie Mae/Freddie Mac/ Loan
- Prospector automated systems, Byte and Point, Outlook Express and Internet Explorer
- Other duties as assigned -Worked in Mortgage Industry from 2000
Education
Business Computer Training Institute
01.2000
Skills
Certifications/Licenses
- Indeed Assessments evaluation completed with Proficient rating
- Continued development in any professional field
- Project Management
- Strong leadership and administrative experience
- Conflict Management
- Negotiating
- Exceptional versatility and adaptability
- Dedication and drive as a hard-working individual
- Superlative communication and team-building skills
- Ability to manage multiple tasks in a pressured environment
- Computer Proficiency including Microsoft Word, Outlook, Excel and PowerPoint
- Excellent understanding of organizational strategies to help meet corporate objectives
- Demonstrated ability to meet obligations with confidentiality, integrity, and sensitivity
- Ability to maintain the highest level of compliance with State and Federal laws
- Accounts Payable/Receivable, Cash Handling, Credit Card Processing, Internet Research, Email
- Quickbooks, Invoice Processing, Data Entry, Word Processing, and many more
- Inventory Tracking
Timeline
Shift Supervisor
Kamilche Trading Post/Island Enterprises Inc
09.2021 - Current
Customer Service Specialist
Michael's Custom Wood Works, Inc
05.2014 - 09.2021
Customer Care Representative
ACS Inc, a Xerox Company
11.2011 - 02.2012
Order Entry Clerk
Duck Delivery
11.2010 - 10.2011
Credit Consultant
Qwest Communications
01.2007 - 04.2010
Office Assistant
Mt View Mortgage Services
08.2005 - 11.2006
Business Computer Training Institute
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