Paulette Brown

• Contributed to warehouse organization by relocating materials to appropriate storage locations using a lift truck.
• Due to a department cut backs, I got rolled. I fill in on all previously trained jobs which includes: Processing all returns that come into the building, Shipping/Receiving Lead/QC Lead/Cut Order Lead/Billing Office/Shipping Expeditor.

Over see that trucks are loaded with the correct material, weight of each ric is correct, that the trucks are loaded in a timely manner to reach their cutoff times, and make sure lift truck drivers are working efficiently to get the material out on time.

• Examined products for imperfections and defects.
• Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
• Followed standard operating procedures for inspections and tests.
• Established clear communication channels between departments to facilitate timely resolution of quality concerns.
• Cultivated strong relationships with key stakeholders both internally and externally to foster open lines of communication around product quality expectations and results.
• Process returns, and still currently process them if my current work load allows me to.

Got bumped and had to go to previous job. While taking a lesser job, I was able to train for back up as a Cut Order Lead and for the Billing office. I still to this day fill in when needed in multiple positions.

• Exceeded customer satisfaction targets consistently by delivering accurately cut materials within agreed timeframes.

Pull rolls from bins to load on vinyl table to be processed for shipping.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Processed customer service orders promptly to increase customer satisfaction.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Processed customer orders and accurately handled payment transactions.