Paulette Brown
Oak Ridge,TN
Summary
Dynamic professional with a proven track record at Crafter's Brew Market and Social, enhancing guest experiences and exceeding health standards. Expert in inventory management and staff training, I significantly reduced food waste and fostered an inclusive, high-performance team environment. Skilled in multitasking and customer service, I consistently deliver exceptional results.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
GG's LLC
08.2024 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Oversaw food preparation and monitored safety protocols.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Lead Kitchen Manager
Crafter's Brew Market and Social
09.2020 - 08.2024
- Established strong vendor relationships for reliable delivery of fresh ingredients at competitive prices without compromising quality.
- Reduced food waste by implementing proper inventory management and storage practices.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining areas.
- Coordinated special events within the establishment such as private parties or themed dinners to enhance guest experiences beyond standard dining options.
- Created an inclusive work environment that embraced diversity while encouraging open communication among all staff members.
- Ensured compliance with all relevant health codes, licensing regulations, and industry best practices through ongoing education and training initiatives for the entire team.
- Trained new employees on kitchen procedures, equipment usage, and recipe execution for consistent results across the team.
- Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
- Developed creative menu offerings, incorporating seasonal ingredients and diverse cuisine styles to appeal to varied tastes.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
House Cleaner
My Ladies Cleaning Services
03.2017 - 07.2022
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Emptied trashcans and transported waste to collection areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Washed and put away kitchen dishes, utensils and glassware.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Sales Representative
Austin Flooring
01.2008 - 03.2016
- Generated leads through targeted marketing efforts such as social media campaigns, email blasts, and cold calling strategies.
- Attended industry trade shows to network with other professionals, stay up-to-date on market trends, and identify potential new vendors or products for the store''s offerings.
- Collaborated with installation teams to streamline project timelines and guarantee client satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
Education
High School Diploma -
Oak Ridge High School
Oak Ridge, TN06-1998
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff training and development
- Staff supervision
- Food preparation
Timeline
Kitchen Manager
GG's LLC
08.2024 - Current
Lead Kitchen Manager
Crafter's Brew Market and Social
09.2020 - 08.2024
House Cleaner
My Ladies Cleaning Services
03.2017 - 07.2022
Sales Representative
Austin Flooring
01.2008 - 03.2016
High School Diploma -
Oak Ridge High School
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