Paulette Carter
Temple,TX
Summary
Accomplished professional with a proven track record at HGS North America, enhancing customer satisfaction and optimizing service delivery through exceptional problem-solving and quick decision-making skills. Skilled in advanced Excel and teamwork, demonstrated leadership by training sales associates, leading to increased revenue and efficiency. Expert in managing emergency situations, showcasing strong organization and empathy. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
19
19
years of professional experience
Work History
Emergency Roadside Assistant
HGS North America (virtual)
06.2019 - 02.2020
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
- Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery during peak hours.
- Enhanced customer satisfaction by providing timely and efficient emergency roadside assistance.
- Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
Sales Associate
Home Depot
02.2018 - 08.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Lead Sales Associate
Dollar General
06.2015 - 10.2016
- Developed and maintained knowledge of current sales and promotions.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
Sales Floor Lead
Macys Department Store
02.2015 - 05.2015
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Increased sales by developing and maintaining strong relationships with key clients.
- Assisted customers with clothing selection through carefully curated questions.
- Developed long-term customer relationships through personalized service, leading to repeat business and increased referrals.
Program Assistant
Alvis House
03.2004 - 12.2014
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Liaison with Medicaid Services
- I/O Waiver Billing
Principal Secretary
City of Killeen, Volunteer Services
10.2000 - 11.2001
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained business account for 5 volunteer committees
- Event planning for city sponsored events such as Celebrate Killeen, Annual Christmas celebration, and volunteer events such as Make A Difference Day and Trash Pick up
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH12.2024
No Degree - Health And Life Coaching
Health Coach Institute (HCI)
Remote01.2020
Skills
- Patience and Empathy
- Quick Decision Making
- Route Planning
- Multitasking and Organization
- Advanced Excel
- Teamwork and Collaboration
- Scheduling Management
- Information Management
- Group and individual instruction
- Powerpoint Presentations
- Report Writing
- Document Control
- Problem-solving skills
- Time Management
- Program assessment
- Office Administration
- Leadership Qualities
- Document Preparation
- Meeting Coordination
- Fundraising Support
- Strong Organization
Affiliations
- American Psychological Association
Timeline
Emergency Roadside Assistant
HGS North America (virtual)
06.2019 - 02.2020
Sales Associate
Home Depot
02.2018 - 08.2018
Lead Sales Associate
Dollar General
06.2015 - 10.2016
Sales Floor Lead
Macys Department Store
02.2015 - 05.2015
Program Assistant
Alvis House
03.2004 - 12.2014
Principal Secretary
City of Killeen, Volunteer Services
10.2000 - 11.2001
Bachelor of Arts - Psychology
Southern New Hampshire University
No Degree - Health And Life Coaching
Health Coach Institute (HCI)