- Participating in local clean-up initiatives
- Baking and designing cakes
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
Paulette English
Topeka,KS
Summary
Adept at driving operational excellence and enhancing customer satisfaction, during my tenure at Kansas Gas Service honed my skills in data entry and active listening, leading to improved team productivity and customer loyalty. Negotiated competitive rates as a Department of Transportation Clerk for the State of Kansas, showcasing my organizational proficiency and critical thinking.
Overview
40
40
years of professional experience
Work History
Operations and Utility Clerk
Kansas Gas Service
03.1999 - 04.2024
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Prepared work order requests for new service, outages and maintenance actions.
- Maintained accounting records utilizing in-house and client systems.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Completed data entry tasks with accuracy and efficiency.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Customer Service Specialist
Kansas Gas Service
06.1990 - 03.1999
- Assisted with the supervision of customer service employees.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Handled escalated calls calmly. Investigating and analyzing customer accounts, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Representative: Call Center
Kansas Gas Service
08.1986 - 06.1990
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Customer Information Representative
Kansas Gas Service
04.1986 - 08.1986
- Handled high call volumes, prioritizing tasks to meet daily quotas while maintaining excellent customer relations.
- Exceeded performance metrics consistently through solid time management skills and attention to detail.
- Maintained confidentiality of sensitive customer information per industry regulations and company guidelines.
- Supported product promotion efforts by informing customers about special offers or discounts when applicable.
Customer Service Representative
Kansas Gas Service
02.1984 - 04.1985
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Department of Transportation Clerk
The State of Kansas
02.1984 - 02.1985
- Streamlined communication channels between carriers, clients, and internal teams for improved shipment tracking accuracy.
- Analyzed shipping data to identify trends and opportunities for improvement in transportation processes.
- Developed strong relationships with key suppliers for reliable service at competitive rates.
- Managed carrier contracts, negotiating competitive rates and optimal service levels for the company''s needs.
Education
No Degree - General Education
Washburn University of Topeka
Topeka, KSHigh School Diploma -
Topeka High School
Topeka, KS05-1970
Skills
- Organizational proficiency
- Cash handling expertise
- Stocking and replenishment
- Merchandising strategies
- Customer service
- Active listening
Affiliations
- North Topeka NIA
Interests
Timeline
Operations and Utility Clerk
Kansas Gas Service
03.1999 - 04.2024
Customer Service Specialist
Kansas Gas Service
06.1990 - 03.1999
Customer Service Representative: Call Center
Kansas Gas Service
08.1986 - 06.1990
Senior Customer Information Representative
Kansas Gas Service
04.1986 - 08.1986
Customer Service Representative
Kansas Gas Service
02.1984 - 04.1985
Department of Transportation Clerk
The State of Kansas
02.1984 - 02.1985
No Degree - General Education
Washburn University of Topeka
High School Diploma -
Topeka High School
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