Paulette Garcia
Wilmington,NC
Summary
Highly trained professional with a background in verifying new clients closing paperwork and creating appropriate client documentation. An established Verification Specialist known for handling various office tasks and customer service support professionally.
Overview
14
14
years of professional experience
Work History
Verification Officer
Bluegreen Corporation
05.1998 - 03.2012
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process and following up with new customers afterwards.
- Supported management in maintaining accurate records, ensuring timely completion of all required documentation.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Managed multiple tasks simultaneously, receiving calls from clients, making calls to clients, processing mail outs to clients while maintaining focus on deadlines.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Trained new staff on current, correct verification and closing procedures.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks on multiple computer software programs including Microsoft Office also communicating with clients, distributing mail, and scanning documents.
Skills
- Document Verification
- Quality assurance
- Problem-solving abilities
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Data Entry and Review
- Customer service
- Confidentiality maintenance
Timeline
Verification Officer
Bluegreen Corporation
05.1998 - 03.2012
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