Paulette Garcia
Merced,CA
Summary
Goal-oriented and experienced in a variety of fields including retail sales, property management, autobody repair, childcare, acting, project coordinator, team leadership, and activity coordinator. Eager to learn and comfortable leading a team or working independently.
Overview
15
15
years of professional experience
Work History
Apartment Property Manager
Crescent Management
07.2018 - 03.2024
- Give professional and informative tours to prospective tenants
- Document any damage on property
- Give full report with photos, signatures and details on units as tenants move-out and move-in using the mobile application Happyco Inspections
- Give maintenance access to any units or facilities in need of repair or improvements
- Ensure schedules and meetings with tenants, prospective tenants or maintenance is met professionally and without issues
- Welcome new tenants to the building and ensure all keys and entry remotes are distributed
- Lead inspections and repairs to avoid conflict with tenants
- Maintain a 24-hour line of communication with property owner
- Report intruders on property in accordance with California State Laws.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Spirit Halloween Sales Associate
Spirit Halloween
08.2023 - 11.2023
- As sales associate and team member, my responsibilities included, but not exclusive to: Store/season set-up and break-down
- Provide help, professional and quick service to customers
- Greet and send off customers with a smile and friendly words
- Inform customers of events and/or charities taking place at SpiritHalloween (Spirit of Children)
- Create and maintain professional and helpful relationships with fellow team members to improve team efficiency
- Provide quick customer service on the floor and at the register
- Improvise product placement later in the season to maintain an organized and inviting environment
- Provide customers with knowledge of store products
- Suggest products to customers that would benefit them and compliment any products that interest them (add-ons)
- Assist customers in seeking specific sizes, colors, or decorations and provide them with suitable alternatives if products are unavailable
- Create and maintain a fun environment for all customers.
Improvision Acting Team Leader
Beyond the Gates
09.2018 - 11.2020
- Monitored staff performance and addressed issues
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to actors to fit skill levels and maximize team performance
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Delivered exceptional service by engaging with guests and evoking theme of assigned area
- Controlled crowd to maintain enjoyable and organized event experience
- Maintained environmental health and safety responsibilities by adhering to established policies and procedures
- Assisted guests by providing directions, enforcing restrictions and monitoring crowds
- Created costumes and makeup schemas for seasonal and regular events
- Set up and broke down barricades and ropes to configure length of nightly queue
- Maintained personal appearance by meeting costume and makeup requirements
- Attended auditions and casting calls to audition for roles
- Collaborated with other actors to brainstorm ideas
- Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement
- Attended small group meetings and dress rehearsals ahead of final shows
- Conveyed each character's story through speech, body language and movement
- Worked closely with directors and other actors to find interpretations most suited to role
- Performed humorous and serious interpretations of emotions and actions using body movements, facial expressions and gestures
- Rehearsed for roles alone and with fellow actors
- Communicated characters or situations to audience through speech, body language and movement.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on proper techniques and assigned duties.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
Auto Body Prepper
Rumin's Auto Body
05.2018 - 06.2019
- Kept work areas neat, clean and free of safety hazards
- Replaced or repaired parts to complete daily work orders on vehicles
- Disassembled sections of cars with damaged panels and removed old paint
- Helped grind, paint, and polish auto body parts to bring cars back in line with manufacturer's quality standards
- Applied expertise and knowledge of tools to remove defects and return pieces to factory specifications
- Monitored parts and materials storage area and maintained stock replenishment and organization
- Received new inventory orders and verified completeness and accuracy
- Distributed vehicle parts to technicians for replacement on in-shop vehicles
- Sanded, cleaned and readied the vehicles for the painter to improve appearance and overall value
- Organized and maintained work areas free of potential hazards
- Assisted with windshield, window and light replacements
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
Sales Associate
Pier 1 Imports Inced
01.2011 - 05.2012
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assessed customer needs to provide assistance and information on product features
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Sold various products by explaining unique features and educating customers on proper application or usage
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Received and displayed product shipments on store retail shelves upon delivery
- Used technology resources to assist customers in locating and selecting items
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Adhered to company initiatives and achieved established goals
- Increased purchase amounts by cross-selling with similar products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Michaels Arts And Crafts
08.2009 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Childcare Provider
St. Anthony School Programs
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
- Assisted children in development of social, communication and problem-solving skills
- Cared for children of various ages and assisted with daily activities
- Instructed children on good sanitary habits when washing hands, using bathroom or eating
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
- Used positive reinforcement and behavior modeling to instill discipline in children
- Secured indoor and outdoor premises to protect children
- Planned and implemented engaging activities to encourage creativity and expression
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues
- Communicated with parents about daily activities and any concerning behaviors
- Guided children through engaging and productive activities to foster fun learning environment
- Instilled discipline and maintained order with children by using simple and commanding directives
- Organized and planned age-appropriate reading, crafts and music lessons
- Developed and implemented lesson plans and activities for children of various ages
- Observed and monitored children's play activities
- Maintained safe play environment
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Taught children how to complete basic crafts such as paintings, drawings and decorations
- Instructed children in eating, resting and restroom habits
- Communicated with parents or guardians about daily activities, behaviors and upcoming events
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Education
Interior Design And Drafting
Interior Designers Institute
Remote01.2025
High School Diploma -
Merced Community College
Atwater08.2005
Skills
- Advanced and Experienced Retail Skills
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Display set-up
- Upselling strategies
- Property Management, tours and inspections
- Automotive Surface Sanding and Prepping
- Daycare Lead, Classroom Management
- Event Planning, Afterschool Activity Planning
- Acting and Theatre Leadership, Directing Actors
- Improvisational Acting
References
Name: Sheryl Klein
Business: Property Owner and Landlord
Company: Crescent Management
Relationship: Former Employer
Contact: sheryl.klein@gmail.com 650-255-2671
Name: Celsa Potter
Business: Retail Manager
Company: Spirit Halloween
Relationship: Former Manager
Contact: 209-628-5242
Name: Kiara Harrington
Business: Retail Regional Manager
Company: Spirit Halloween
Relationship: Former Regional Manger
Contact: 559-930-6714
Name: Julie Rumin
Business: Autobody Repair business co-owner
Company: Rumin's Auto Body
Relationship: Former Employer and Manager
Contact: 209-201-4848
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Spirit Halloween Sales Associate
Spirit Halloween
08.2023 - 11.2023
Improvision Acting Team Leader
Beyond the Gates
09.2018 - 11.2020
Apartment Property Manager
Crescent Management
07.2018 - 03.2024
Auto Body Prepper
Rumin's Auto Body
05.2018 - 06.2019
Sales Associate
Pier 1 Imports Inced
01.2011 - 05.2012
Sales Associate
Michaels Arts And Crafts
08.2009 - 07.2010
Childcare Provider
St. Anthony School Programs
Interior Design And Drafting
Interior Designers Institute
High School Diploma -
Merced Community College
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