Paulette Green
People Operations
Raleigh,NC
Summary
Results-oriented Human Resources Specialist with extensive experience cross-functional communication. Solid problem-solver possessing strong knowledge of human resources, staffing industry, and talent management. Well-versed in labor legislation and payroll processes. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Human Resources Generalist
Indivior (Accentuate)
Raleigh, NC
04.2024 - Current
- Cross-functional assistance to HR Director, Senior Leadership, and Global biopharmaceutical teams
- Developed and implemented scalable HR strategies, including empathy mapping, enhancing employee engagement and satisfaction through strategic initiatives and effective communication, resulting in a measurable increase in employee satisfaction.
- Reinforced change management and business agility for staff in navigating through multiple phases of full site renovations, and complete site security and badging process changes.
- Led employee relations efforts for our site. Participated in local and global employee investigations and made termination decisions.
- Managed site security access for local and global staff, badging systems, front office, and vendors, ensuring compliance with site regulations and local and federal laws, contributing to a secure and compliant worksite environment.
- Championed employee engagement initiatives, planning and organizing events and presentations, leading to a significant increase in employee satisfaction and fostering a positive work culture.
Senior Recruiter
ERC
Jacksonville, FL
09.2021 - 10.2022
- Hiring Manager for multiple call centers in US and Dominican Republic offices.
- Directed a team of six in executing recruitment strategies within a fast-paced, international BPO
- Enhanced cross-departmental collaboration, leading to a more streamlined hiring process and elevated hiring precision.
- Achieved cost reductions in recruitment processes and contributed to the lowering of staff attrition rates.
Staffing Specialist
CTR
Jacksonville, FL
02.2020 - 10.2021
- Managed Jacksonville, FL branch office
- Led full-cycle recruitment processes, payroll, and temporary housing for per diem workers for Department of Defense contracts, ensuring compliance with government regulations and client requirements, maintaining staff retention at 100% COVID-19.
- Utilized strategic sourcing methods to fulfill challenging national placements for specialized roles in ship repair and marine construction, requiring diverse security clearances.
- Scheduled or administered all trainings and exams. Tracked certification expirations/renewals to enforce compliance, including OSHA compliance checks and Worker’s Comp oversight.
Customer Service Specialist
Primal Pet Foods
San Francisco, CA
03.2017 - 11.2019
- Spearheaded exemplary customer engagement while growing presence of raw pet food manufacturing company.
- Resolved 100% of irate customer issues with 0 escalations, initiated customer satisfaction surveys to measure responses. Answered an average of 80 calls daily and setting service metrics standards.
- Managed calls, live chat, and social media responses on multiple platforms for raw pet food customers and vendors, enhancing customer engagement and satisfaction.
- Became SME in raw pet food benefits, myths, and feeding/transitioning best practices, educating customers and vendors on diet transitioning and appropriate products.
Education
Some College (No Degree) - Christian Studies
Apex School of Theology
Some College (No Degree) - Human Resources, Data Analysis
Strayer University
Skills
- Human Resources
- Employment & Labor Law
- Staffing & Recruitment
- Data Collection and Abstraction
- Customer Service
- Social Media Management
- Office Management
- Leadership
- Employee Relations
- Benefits
- Orientation
- Client Management
- Talent Acquisition
- Payroll
- Employee Engagement
- Emotional Intelligence
- Agility
- Coaching
- Mentoring
- MSP Staffing
- VMS (Vendor Management Systems)
- CRM
- HRIS
- ATS
- Security Access Systems
- MS Office
- Copilot
- Bullhorn
- ICIMS
- Avionte
- Workday
- Beeline
- LinkedIn Talent
- AI
- Concur
- SharePoint
- ADP
- Paychex
- Employee handbooks
- Relocation assistance
- Interviewing
- Exit interviews
- Career development
- Training and mentoring
- HR policies implementation
- Policies implementation
- FMLA administration
- Labor relations
- Workers' compensation
- Executive support
- Staff orientation
- Compliance control
- Report generation
- Labor law compliance
- Interviewing techniques
- Background checks
- Off-boarding
- Diversity programs
- HR metrics analysis
- Team building
- Payroll processing
- Dispute resolution
- Employment law
- Business mediation
- Termination procedures
- Compensation planning
- Benefits administration
- Performance management strategies
- Grievance handling
- ADP workforce now
- Team collaboration
- Training and development
- Team leadership
- Conflict resolution
- Problem solving
- Engagement initiatives
- Effective communication
- HR strategy development
- Recruitment process optimization
- Talent acquisition
- Employee relations
- Change management
- Compliance management
- Cross-department collaboration
- Organizational skills
- Performance appraisals
- Performance evaluation
- Performance management
- Team bonding
- Procedure writing
- Employee counseling
- Employee surveys
- Outplacement services
- Best practices implementation
- Workers compensation
- Records management
Internal investigations
Contract negotiation
Organizational development
New employee orientations
Staff training/development
Personnel engagement
Compensation and benefits
Employee onboarding
Budget development
Change implementation
Interviewing expertise
Workplace safety
Recruitment and selection
Research proficiency
Process reviewing
Data analytics
Performance improvement strategies
HRIS proficiency
Cross-functional collaboration
Coaching and mentoring
Problem-solving abilities
Adaptability and flexibility
Active listening
Teamwork and collaboration
Analytical thinking
Policy development
Business acumen
Relationship building
Interpersonal skills
Management collaboration
Reliability
Contract administration
Emotional intelligence
Legal documentation
Arbitration case support
Collective bargaining negotiation
Grievance management
Policy interpretation
Training leadership
Adaptability
Continuous improvement
Self motivation
Contract interpretation
Case management
Written communication
Mediation techniques
Legal research
Listening skills
Professionalism
Data analysis
Persuasion techniques
Complaint handling
Business correspondence writing
Staff development
Conflict management
Problem-solving
Excellent communication
Decision-making
Presentation skills
Certification
- Basics of Business Consulting, Alison, 12/01/23
- Entrepreneurship Certification, Bridge for Billions, 02/01/22
- Diversity in the Workplace, Allison, 06/01/22
- Modern Human Resource Management Recruitment & Selection Process, Allison, 01/01/20
- Modern Human Resource Management - Training and Induction, Allison, 01/01/20
Honors And Awards
Dean's List, Strayer University, 09/01/20
Affiliations
- Poet
- Blogger
- Writer
- Volunteer
Timeline
Human Resources Generalist
Indivior (Accentuate)
04.2024 - Current
Senior Recruiter
ERC
09.2021 - 10.2022
Staffing Specialist
CTR
02.2020 - 10.2021
Customer Service Specialist
Primal Pet Foods
03.2017 - 11.2019
Some College (No Degree) - Christian Studies
Apex School of Theology
Some College (No Degree) - Human Resources, Data Analysis
Strayer University
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