Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Quote
Timeline
Generic
Paulette Hileman

Paulette Hileman

Weeki Wachee,FL

Summary

I have been an LPN for over 39 years, worked in various areas of nursing including geriatrics, rehab and vent support. Worked in Social Services for 2 years in Long Term Care facility. Home Health Authorization Manager for 2 years and currently as an Analyst, Coding Data Quality Auditor for last 14 years at CVS Health. (Formerly known as Health America/Coventry HealthCare/Aetna Insurance). I have been instrumental in developing the HCC department, starting at its' infancy in this company. Involved in all Vendor audits, RADV audits from CMS, internal processes and policies and assisting Managers and Directors when needed. My clinical background is a great asset to this position, and I have performed educational sessions with providers to improve their documentation skills. My goal is to continue to grow and learn in the clinical and financial aspects of my work. I am a member of AAPC and have a current LPN license, CPC and CPC. Continuing Education (CEU's) are up to date Seasoned compliance professional well-versed in policy development, training management and reporting. Well-organized and systematic with excellent communication and planning abilities. Looking for challenging position in fast-paced environment. Qualified HCC Auditor with 14 years of experience in Risk, HCC coding, Compliance, ICD-10 guidelines. Highly skilled in Medicare compliance regulations with training in investigation and auditing requirements. Skilled at keeping detailed records. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Skilled at program based software data entry. Solutions-oriented with commitment to long-term accuracy and efficiency. Enthusiastic leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Medicare HCC process and training in RADV audits from CMS. Motivated to learn, grow and excel in the Medicare compliance industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

43
43
years of professional experience
1
1
Certificate

Work History

Analyst, Coding Data Quality Auditor

CVS Health
Pittsburgh, PA
01.2012 - Current
  • Performed revenue recognition audits of subsidiaries to achieve compliance.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Monitored departmental forms for compliance to submissions rules and guidelines.
  • Verified work accomplished by external company contractors, vendors and repair facilities met and exceeded applicable quality audits.
  • Trained and reviewed work of junior personnel on departmental responsibilities.
  • Complete at least 30 chart audits per day. Error rate is consistently less than 5%

Analyst, Quality Auditor

Aetna Health Care
Pittsburgh , PA
07.2009 - 01.2012
  • Responsibilities include but are not limited to:
  • Performing monthly IRR reviews for 6 coders in the department, heading rebuttal meetings and answering any questions the coders might have
  • Providing resources and guidelines to educate on the principals of the HCC coding requirements
  • Performing all audits assigned to me with multiple Vendors and consistently achieving 95% or better accuracy rating in my coding
  • Assisting with RADV audits as needed, have been involved with Vendor audit results calls and assisted with the explanations for our results
  • Assist with other teams as needed
  • Assist Manager with any, and all requests as needed
  • I keep up to date on all CEU's, continuing educational requirements, and maintain my nursing licensure
  • I am available to the team for emails, IM's, calls, and questions to help guide and assist them to the best of my ability.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Monitored departmental forms for compliance to submissions rules and guidelines.
  • Investigated and addressed system issues to enhance usability and improve functionality.

Quality Auditor

Aetna Healthcare
Pittsburgh, PA
07.2008 - Current
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Monitored departmental forms for compliance to submissions rules and guidelines.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Verified work accomplished by external company contractors, vendors and repair facilities met and exceeded applicable quality audits.

Authorization Case Manager

Landmark Home Health Care
Allison Park, PA
02.2006 - 07.2008
  • Responsible for obtaining all insurance authorization for all managed care patients, chart audits for continued patient care and 485''s for plans of care
  • Staff education on skilled need, documentation issues, patient care issues
  • Worked very closely with management of schedules, quality assurance team, and compliance
  • All charting online, competent with computer skills
  • Telephonic and electronic review with insurance companies for continued authorization for home health services
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.

Staff Nurse/Unit Manager

West Hills Health and Rehab
Moon, PA
06.1998 - 01.2006
  • Responsible for 35 bed skilled unit, all admissions, physician's round, monitoring staff and direct patient care
  • The last 2 years I had taken over the social worker/discharge planner position and was responsible for care plan meetings for long term care and subacute patients, coordinated all discharges, set up home health care, and DME needs for the patients
  • Closely worked with families in the process of transferring to long term care, completed medical assistance applications and submitted them to the county for approval
  • Also did MDS for nursing and social services and have working knowledge of process

Staff Nurse

Arbors at Canton Work
Canton, OH.
02.1997 - 05.1998
  • Staff nurse on Subacute vent unit, worked closely with
  • Pulmonologists and interdisciplinary care team to wean patients from their ventilators

Staff Nurse

Columbus Rehab, Subacute
Columbus, OH.
06.1993 - 02.1997
  • Subacute vent unit, worked closely with Pulmonologists and interdisciplinary care team to wean patients from their ventilators
  • Facility chose me to get IV certification

Education

Diploma -

Steubenville Catholic Central High School
Steubenville
06.1981

Graduate - Practical Nursing

Jefferson Technical College Steubenville

Diploma -

AAPC
2015

Diploma - undefined

AAPC
2013

Skills

  • Quality Assurance and Control
  • Document Quality
  • Quality Standards Adherence
  • Auditor Assistance
  • Regulatory Requirements
  • Microsoft Word
  • Spreadsheet Tracking
  • HIPAA Regulations

Additional Information

  • LICENSES, CERTIFICATIONS AND PROFESSIONAL MEMBERSHIPS , Nursing/Licensed Practical Nurse (LPN). Date Issued: 08/1983 Information Technology/Certified Professional Coder (CPC). Date Issued: 03/31/2013 Risk Management/Certified in Risk Adjustment (CRC) Date Issued: 03/30/2015

Certification

  • CPC - Certified Professional Coder
  • CRC - Certified Risk Adjustment Coder

Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Timeline

Analyst, Coding Data Quality Auditor

CVS Health
01.2012 - Current

Analyst, Quality Auditor

Aetna Health Care
07.2009 - 01.2012

Quality Auditor

Aetna Healthcare
07.2008 - Current

Authorization Case Manager

Landmark Home Health Care
02.2006 - 07.2008

Staff Nurse/Unit Manager

West Hills Health and Rehab
06.1998 - 01.2006

Staff Nurse

Arbors at Canton Work
02.1997 - 05.1998

Staff Nurse

Columbus Rehab, Subacute
06.1993 - 02.1997

Diploma -

Steubenville Catholic Central High School

Graduate - Practical Nursing

Jefferson Technical College Steubenville

Diploma -

AAPC

Diploma - undefined

AAPC
Paulette Hileman