Paulette Horsky
Munford,AL
Summary
Employee Training Coordinator and Retail Shift Leader at Cracker Barrel Old Country Store, specializing in leadership and workforce development. In training curriculum development and employee coaching, significantly enhancing staff performance and satisfaction. Demonstrated ability to plan, schedule, and execute effective training programs, leveraging skills in materials organization for optimal results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employee Training Coordinator
Cracker Barrell Old Country Store
Oxford, AL
07.2023 - 05.2024
- Ensured compliance with all applicable laws related to workplace safety and other regulations regarding staff education.
- Help the management team fill specific needs in the store.
- Conducted new hire orientation programs to introduce company policies and procedures.
- Staff paperwork and setup apps for staff.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Organized, scheduled and tracked employee training sessions.
- Utilized learning management systems (CBU) to administer online training and track employee progress.
- Coordinated continuous education and professional development opportunities for staff.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Coached employees in developing and achieving individual performance goals.
- Managed training calendars to inform participants of upcoming training session topics and dates.
Retail Shift Leader
Cracker Barrell Old Country Store
Oxford, AL
03.2016 - 07.2023
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Coordinated with other departments within the store to ensure smooth operations during peak hours.
- Monitored cash drawers and ensured proper security measures were taken during shift changes.
- Assisted customers with product selection, inquiries, and complaints in a professional manner.
- Organized store by returning merchandise to proper areas and restocked displays.
- Implemented new pricing for special promotions and clearance items, retagged merchandise, and changed signage.
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
- Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
- Boosted performance and job satisfaction of new employees by closely mentoring each.
- Ensured all merchandise was displayed properly according to company policies.
- Handled returns and exchanges according to company policies.
- Supervised and trained retail staff to ensure customer service standards were met.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise, and restocked shelves.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
Education
Some College (No Degree) - Early Childhood Education
Imperial Valley College
Imperial, CASkills
- Leadership and workforce development
- Training curriculum development
- Planning and scheduling
- New hire on-boarding
- Materials organization
- Employee coaching
- Customer relations
- Shrink reduction
- Customer engagement
- Store operations
- Returns handling
- Sales floor supervision
- Employee motivation
- Sales reporting
- Maintaining safety standards
- Stock replenishment
Accomplishments
- Employee Of the Year (2022/2023)
Certification
- Completed all Four Par level Retail Sale
- Completed all Retail Shift Leader training
Timeline
Employee Training Coordinator
Cracker Barrell Old Country Store
07.2023 - 05.2024
Retail Shift Leader
Cracker Barrell Old Country Store
03.2016 - 07.2023
- Completed all Four Par level Retail Sale
- Completed all Retail Shift Leader training
Some College (No Degree) - Early Childhood Education
Imperial Valley College
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