PAULETTE JOHNSON
Brooklyn,United States
Summary
Performance-driven professional with expertise in Office Administration and Coordinated Care. Proven ability to enhance operational excellence and patient satisfaction through effective management of administrative functions. Skilled in developing care plans and collaborating with healthcare teams to deliver top-tier patient care. Recognized for implementing innovative solutions to streamline operations and achieve productivity goals.
Overview
37
37
years of professional experience
Work History
Medical Support Assistant
VA Healthcare Center
11.2022 - Current
- Enhanced operational efficiency by optimizing medical office workflows and administrative processes.
- Streamlined appointment scheduling and medical records management for improved coordination.
- Implemented advanced EHR systems, leveraging data analytics for better patient care outcomes.
- Strengthened data security protocols to protect electronic health information effectively.
- Cultivated a welcoming environment, improving patient satisfaction and communication clarity.
Nursing Unit Clerk
Mount Sinai South Nassau Hospital
12.2021 - 11.2022
- Achieved efficient patient scheduling by organizing daily appointments and resources.
- Enhanced communication with patients, ensuring timely updates and appointment confirmations.
- Resolved scheduling conflicts to optimize resources and maintain healthcare delivery efficiency.
- Streamlined administrative tasks, improving response times in a 40+ bed unit.
- Reduced appointment discrepancies by 20% through accurate EMR scheduling practices.
- Increased data accuracy by 60% using Tele-Tracking for patient admissions and transfers.
Special Education Paraprofessional
Department of Education
03.1999 - 12.2021
- Enhanced project success by coordinating special education projects, optimizing workflows.
- Improved inventory accuracy with systematic management, ensuring resources for special education.
- Facilitated cross-functional collaboration, aligning strategies for diverse student needs.
- Reduced reporting turnaround by optimizing departmental processes, increasing document accuracy.
- Boosted student engagement by establishing interest centers, improving resource accessibility.
- Achieved educational goals by evaluating student progress, collaborating with case managers.
Customer Service Clerk
Kruysman/Redwell
10.1994 - 03.1999
- Streamlined office operations by implementing effective organizational systems and processes.
- Enhanced office productivity through efficient management of files and correspondence.
- Optimized scheduling and appointments to improve daily office workflow and efficiency.
- Elevated customer satisfaction through clear communication and prompt issue resolution.
- Analyzed customer inquiries to extract insights and enhance service delivery.
- Identified trends in customer data, driving increased engagement and targeted services.
Administrative Assistant
Young & Rubican
03.1989 - 08.1993
Education
Human Services Degree -
Touro College
Brooklyn, NY01.2017
Skills
- MS Office Suite (Excel, Word, PowerPoint, Outlook) Zoom VIST ACCESS Vista Scheduling VSE CTM ICB Google Meet EMR System Tele-Tracking System
- Successfully managed a wide range of functional and operational administrative tasks, including planning and analysis, electronic documentation, regulatory compliance, and management reporting
- Built solid relationships with operational staff and internal teams to achieve pre-defined goals and objectives
- Capable of thriving in dynamic environment; handling multiple projects simultaneously, proficient in planning, prioritizing, and tracking progress in addition to identifying and organizing systems and required resources
- Project Management
- Teamwork & Collaboration
- Recordkeeping & Reporting
- Technical Support
- Meeting Coordination
- Medical Office Operations
- Data Gathering & Interpretation
- Client Correspondence
- Electronic Medical Record
- Process Improvement
- Time Management
- Strong Attention-to-Detail
- Oral Communication
- Database Management
- Problem-Solving
- Expertise in generating comprehensive reports, analyzing and synthesizing data to convey meaningful insights to stakeholders
- Leverages expertise to conduct insightful analysis and synthesis of data for informed decision-making
- Contributing to operational efficiency, while regularly assessing and optimizing filing structures to meet defined requirements
- Adapts project management skills to varying project scopes and timelines, ensuring successful outcomes
- Strategically prioritizes tasks to maximize efficiency and consistently meets tight deadlines
- Proficiency in Microsoft Excel, applying data analysis and manipulation skills for informed decision-making
- Well-versed in implementing and maintaining efficient filing systems, promoting seamless document retrieval
- Utilize advanced document management software for effective version control and accessibility
- Demonstrate a proven ability to coordinate and support multiple projects simultaneously
- Team Coordination: Expertise in coordinating with cross-functional teams, ensuring effective collaboration and synergy in achieving organizational goals Facilitate communication channels among team members, fostering a cohesive work environment for optimal efficiency Employ strategic planning to align team efforts with organizational objectives, enhancing overall productivity
- Record Maintenance: Proficient in establishing and maintaining meticulous record-keeping systems, ensuring accuracy and accessibility of crucial information Assess and optimize filing structures to meet evolving organizational requirements Implement systematic approaches to streamline record-keeping processes, minimizing errors and maximizing data integrity
- Problem/Conflict Resolution: Demonstrated ability to employ proactive approaches to identify and resolve problems and conflicts Utilize effective communication skills to address and troubleshoot issues, ensuring smooth operations within the organizational framework Implement strategic conflict resolution techniques, fostering a positive and collaborative work environment
Timeline
Medical Support Assistant
VA Healthcare Center
11.2022 - Current
Nursing Unit Clerk
Mount Sinai South Nassau Hospital
12.2021 - 11.2022
Special Education Paraprofessional
Department of Education
03.1999 - 12.2021
Customer Service Clerk
Kruysman/Redwell
10.1994 - 03.1999
Administrative Assistant
Young & Rubican
03.1989 - 08.1993
Human Services Degree -
Touro College