Paulette Mardikian
Summary
Development and Operations Manager position sought in Malibu. Proven track record in delivering exceptional customer service and enhancing satisfaction. Strong interpersonal skills utilized to effectively resolve concerns and drive positive outcomes.
Overview
35
35
years of professional experience
Work History
Sr. Permit Services Technician
City of Malibu
10.2023 - Current
- Over 30 years experience working in a very complex, fast-paced, deadline-oriented environment.
- Assist property owners, developers, and contractors with ordinances, procedures and requirements pertaining to land development and improvement permit requests and concerns.
- Processing building, and MEP applications, modifications, receiving plans, calculating fees, routing plans for review and issuing permits.
- Reading, interpreting construction documents, building plans, organizing and coordinating work assignments and prioritizing with a strong sense of urgency.
- Promoting teamwork within staff, evaluating the permitting program and recommending improvements within the Building Safety Division.
- Knowledge and interpretation of municipal planning, building, and permitting processes.
- Proficient in Microsoft programs, Bluebeam, and software applications.
- Establish and maintain traditional and electronic systems.
Permit Services Technician
City of Glendale
, CA
04.1998 - 10.2023
- Working in a very high-paced team-oriented customer-focused environment.
- Serving the community by issuing construction permits for residential and commercial which includes, building, electrical, mechanical, plumbing, contractor's city licenses and modification applications into the City's land use Tyler Energov management systems.
- Reviewed applications and related materials required including site plans for permit issuance or plan check submittals.
- Assisted in Implementing the Tyler Energov Software and created kiosks to train the homeowners, contractors, architects, engineers and employees on how to use the City's land use management systems.
- Excellent customer service problem-solving experience with the public and interdepartmental city employees.
- Great organizational skills, multitasking, very detail and accuracy oriented.
- Developed reports, and assisted in adminstering divisional budget, evaluate programs and recommend improvements. Creating monthly reports on Excel spreadsheets.
- Writing correspondence using Microsoft programs.
- Helping citizens understand the Local and State Codes and Regulations of Building, Electrical, Mechanical and Plumbing Codes, policies and procedures.
- Establish and maintain filing system and making sure it is accurate and complete before being filed.
- Create various applications on MS Word, PowerPoint and Excel.
- Using Microsoft Outlook for scheduling appointments and emails.
- Prepare and calculate the monthly Income Reports and Strong Motion on CSI and GFS.
- Monthly inventory of all the forms and applications for Building Safety Department and Building Inspections Offices.
- Attended and acted as recording secretary on televised Building and Fire Board of Appeals meetings.
- Developed, coordinated and prepared agenda for the Building & Fire Board of Appeal Members.
- Took minutes, distribute them to appropriate destination.
Hourly City Worker
01.1996 - 01.1998
- Helping citizens, and contractors understand the building, electrical, mechanical and plumbing codes, and policies and procedures of the Municipal Building Codes.
- Taking inspection requests from customers by phone or in person and entering in an inspection log on an Excel Spreadsheet.
- Taking complaints from citizens in person, and by phone and distributing them to inspection staff.
- Writing notices to contractors and citizens in regards to delinquent permits.
- Entering inspection requests in Excel spreadsheet.
Accounting Department Assistant
Graphland Inc.
12.1994 - 04.1996
- Responsible for accounts receivable, payable and payroll.
- Preparing receipts, handling cash, check and credit card transactions.
- Reconcile, balance accounts.
- Prepare monthly reports
- And monthly inventory check.
Hourly City Worker
01.1994 - 01.1996
- I.S. - Assisted clerical and technical support staff.
- Scanning documents for Building & Safety section into the MARS program.
- Building & Safety - Assisted customers on the phone and in person by using office policies and procedures of Municipal Building Codes.
- Created forms on MS Word, excel and PowerPoint.
Hourly Student Worker
07.1991 - 09.1994
- GWP Project Management using Auto Cad to update their charts and maps, helping out the project management team.
- I also worked in Information Services helping out where ever assistance was needed within the department.
Education
Diploma -
Glendale High School
Glendale, Ca01-1991
Associate of Science - Business Administration
Glendale Community College
Glendale, CaSkills
- Knowledge and Interpretation of Municipal Planning, Building and Permitting process
- Land use management systems and building code knowledge
- Managed and Coordinated as a City liaison for the development of Americana on Brand, Glendale, CA
- Ability to guide and manage complex operational services
- Prepare and present reports and recommendations to executive leadership, commissions, and elected officials
- Principles and practices of leadership and records management
Community Service
Advisor, Public Works Explorer Program
Building Safety Month Committee Member
References
Available upon request
Languages
Fluent in Armenian
Awards
Donavan Award, Distinguished and Devoted Service to customers
Professional Education And Training
- Plan Review of Residential Additions - Calbo
- Accessory Structures, Decks, Carports, and Patio Covers - Calbo
- Over the counter Plan Review to Inspections - Calbo
- Permit Technician 101, 102 - Calbo
- California Residential Code - Calbo
- Candidate for Public Office, City Clerk
- Enhancing Diversity and Managing Marginal Employees - City of Glendale
- Principles of Leadership - City of Glendale
- First Line Supervisory - City of Glendale
- Recommended Leadership Guidelines - City of Glendale
- Team Building Training - City of Glendale
- On the Front Line - ICBO
- Customer Service Training - City of Glendale
Timeline
Sr. Permit Services Technician
City of Malibu
10.2023 - Current
Permit Services Technician
City of Glendale
04.1998 - 10.2023
Hourly City Worker
01.1996 - 01.1998
Accounting Department Assistant
Graphland Inc.
12.1994 - 04.1996
Hourly City Worker
01.1994 - 01.1996
Hourly Student Worker
07.1991 - 09.1994
Diploma -
Glendale High School
Associate of Science - Business Administration
Glendale Community College