Paulette Ohm
Bluffton,MN
Summary
Highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales duties. Comfortable working independently as manager and leader and as collaborative team member.
Overview
34
34
years of professional experience
Work History
Business Owner
1776 Clothing Company
Wadena, MN
10.2018 - Current
- Implement systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Monitor daily operations of the business.
- Determine pricing for products based on costs and competition.
- Utilize social media platforms to maximize brand identity, market and generate revenue by expanding awareness and attracting new customers.
- Reconcile daily sales, prepared bank deposits and assessed financial transactions
- Monitor inventory levels regularly to ensure merchandise stock was maintained at optimal quantities to meet customer demand while minimizing costs.
- Developed and maintained relationships with customers to ensure their satisfaction.
Customer Retention
Arvig
Perham, MN
03.2002 - 10.2018
- Promoted customer retention by using exceptional interpersonal skills.
- Drove customer retention through excellent customer service and regularly and customarily engaging in-person.
- Established long-term relationships with key decision makers in order to increase customer retention rates.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Developed strategies to improve customer retention rates across all assigned accounts.
Bank Teller & Book Keeping
First Bank of Highland Park
Highland Park, IL
09.1998 - 08.2001
- Performed basic bookkeeping duties such as coding expenses, reconciling bank statements.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Provided assistance to other tellers during peak business hours as needed.
Customer Service Representative
JCPenney
Honolulu, HI
08.1994 - 11.1997
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, returns, exchanges.
- Developed strong customer relationships to encourage repeat business.
Operations Specialist
U.S. Navy Deployment
Honolulu , HI
08.1990 - 08.1994
- Tracked and detected ships and aircraft, advised on navigation and ships operations.
- Involved a lot of mental analysis and problem solving with ships operations.
- Held top secret security clearance.
Education
High School Diploma -
Cottonwood Public High School
Cottonwood, MN05-1990
Skills
- Business Administration
- Regulatory Compliance
- Employee Development
- Employee Training
- Customer Service
Timeline
Business Owner
1776 Clothing Company
10.2018 - Current
Customer Retention
Arvig
03.2002 - 10.2018
Bank Teller & Book Keeping
First Bank of Highland Park
09.1998 - 08.2001
Customer Service Representative
JCPenney
08.1994 - 11.1997
Operations Specialist
U.S. Navy Deployment
08.1990 - 08.1994
High School Diploma -
Cottonwood Public High School
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