Paulette Pacheco
Houston,TX
Summary
I am a Case Manger looking to broaden my career. I have experience in case management and administration, working with various youth from all backgrounds, children with mental health needs, and high-risk youth. I am well-skilled in managing multiple projects simultaneously, ensuring timely completion of tasks, and maintaining accurate records. I can use conflict resolution if faced with problematic situations. I am very passionate about the families I have been able to serve. Equipped with such passion, I can build positive and trusting relationships with individuals. If given the opportunity, I will be happy to use my experience to continue aiming to apply sharp interpersonal skills to drive progress and create a positive employee experience.
Overview
10
10
years of professional experience
Work History
Post Release Care Coordinator
Ymca Of Greater Houston
Houston, TX
09.2023 - Current
- Conducted initial assessments and evaluations of client's needs.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.
- Assessed client needs and connected them with appropriate resources.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Coordinated discharge planning, ensuring a smooth transition from shelter to home.
- Managed client caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed.
Bilingual Family Service Worker
The Family Place
Dallas, TX
06.2020 - 04.2023
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Educated families on relevant policies and procedures to enhance understanding of the case management process.
- Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
- Facilitated group workshops on topics such as parenting skills, stress management, and self-care to empower clients in their personal growth.
Purchasing Agent
Pegasus School of Liberal Arts & Sciences
Dallas, TX
11.2019 - 06.2020
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Bilingual Child Abuse Investigator
Department of Family and Protective Services
Dallas, TX
01.2018 - 11.2019
- Investigated and conducted interviews with children and families to gather information about potential abuse cases.
- Conducted home visits to monitor progress and ensure compliance with family service plans.
- Streamlined documentation process by meticulously maintaining case records and reports.
- Collaborated with law enforcement and social service agencies to ensure the well-being of at-risk children.
- Demonstrated empathy towards affected families while maintaining professional boundaries, ensuring a fair and unbiased approach to investigations.
Administrative Assistant
Heritage Health Solutions
Flower Mound, TX
06.2015 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
Administrative Clerk
Academy Sports + Outdoors
Lewisville, TX
05.2014 - 06.2015
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Coordinated employee training programs to improve productivity and performance.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Education
Bachelor of Science - Rehabilitation Services
University of North Texas
Denton, TX05-2017
Associate of Science -
Richland Community College
Dallas, TX06-2011
High School Diploma -
Woodrow Wilson High School
Dallas, TX05-2008
Skills
- Case Management
- Professional Customer service
- Organizational skills (Copying, Printing, Scanning, Filing)
- Documentation proficiency
- Proficient in Microsoft Office including Excel and PowerPoint and Outlook
- Data Entry, Typing 35 wpm
- Adaptable (work in a changing environment)
- Bilingual (ENGLISH & SPANISH)
Languages
Spanish
Native/ Bilingual
Timeline
Post Release Care Coordinator
Ymca Of Greater Houston
09.2023 - Current
Bilingual Family Service Worker
The Family Place
06.2020 - 04.2023
Purchasing Agent
Pegasus School of Liberal Arts & Sciences
11.2019 - 06.2020
Bilingual Child Abuse Investigator
Department of Family and Protective Services
01.2018 - 11.2019
Administrative Assistant
Heritage Health Solutions
06.2015 - 12.2017
Administrative Clerk
Academy Sports + Outdoors
05.2014 - 06.2015
Bachelor of Science - Rehabilitation Services
University of North Texas
Associate of Science -
Richland Community College
High School Diploma -
Woodrow Wilson High School
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