PAULETTE PETERS
Baldwinsville,NY
Summary
A highly accomplished, results-oriented, Manufacturing Supply Chain Professional with extensive experience in Leadership, Production Planning, and Inventory Management. Recognized for cost saving initiatives, managing multiple tasks, developing exceptional customer relations, improving productivity, and initiating change.
Overview
30
30
years of professional experience
Work History
OPERATIONS/HUMAN RESOURCES
PREMIER TECHNOLOGIES
10.2018 - Current
- Plan, implement and manage procedures to optimize inventory control
- Purchase materials, plan inventory and oversee efficiency
- Define inventory KPIs and track regularly
- Build and maintain strong relationships with suppliers
- Improve operational management systems in a cost-effective way
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Plan, direct, and coordinate hr administrative functions
- Oversee the recruiting, interviewing, and hiring of new staff
- Serve as a link between an organization's management and its employees.
CUSTOMER SERVICE MANAGER
CASCADE/MAVERIK LACROSSE
12.2013 - Current
- Manage customer service team for the world's largest manufacturer of lacrosse helmets
- Develop and implement customer service policies and procedures
- Review and assess customer service contracts
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Handle complex and escalated customer service issues
- Track customer complaint resolution
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Work closely with sales team, production department and quality assurance to address concerns, work to resolve issues and ultimately deliver the highest customer service
- Coordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Evaluate performance, coach, and lead customer service team.
LOGISTICS ANALYST
COOPER CROUSE HINDS
05.2013 - 12.2013
- Analyze and research freight bills to ensure proper payment of freight invoices and freight payment reporting
- Execute customer service requests for re-consignments, expedites, tracking, research and other shipment requirements
- Manage business communication between customer service and carrier operations, tracking loads and investigating shipment discrepancies
- Process carrier claim requests for UPS, and all other claims where reimbursement is required on lost shipments
- Execute freight rate negotiations.
OWNER/MANAGER
BOUTIQUE OWNER MOD SQUAD FASHION
06.2011 - 05.2013
- Responsible for construction and start-up of Mod Squad Fashion
- Established business owner, excellent relationships with customers and employees
- Self-starter with proven leadership abilities
- Hire, train, and mentored employees
- Buyer for all clothing and accessories
- Process payroll for employees
- Maintain efficiency in day-to-day operations of managing business and financial data.
SENIOR SUPPLY CHAIN PLANNER
ANHEUSER-BUSCH
06.2011 - 05.2013
- Knowledge of all aspects of can and bottle planning, to include purchasing and scheduling packaging materials for five bottle lines and three can lines
- Review of daily and weekly forecasting programs to meet production and inventory needs
- Management of packaging material inventory levels, to include cycle counting and working with other breweries to avoid over ordering and obsolescence
- Work with corporate purchasing yearly on primary and secondary material contract negotiations
- Work with secondary material vendors, using VMI scheduling on a daily basis to meet production demand
- JIT inventory planning to manage warehousing costs
- Work with international crown vendors in Mexico and Italy, creating loads to meet production demand while overcoming cultural and language barriers
- Work with line foremen in BP&S, Quality Assurance and Accounting departments on a daily basis to be sure the schedules were covered, quality concerns addressed, and vendor payment discrepancies reconciled
- Maintain relationships with over 100 vendors
- Supervisor for month end packaging materials and full goods inventories
- Perform daily and monthly reconciliation, responsible for month end close and variance analysis.
INVENTORY MANAGEMENT COORDINATOR
ANHEUSER BUSCH
01.1998 - 01.2002
- Assist and supervise wholesalers with sales and forecasting of packages and recommend supply system improvements
- Provide customer service to the wholesalers based on their specific market demands, in order to enhance productivity
- Monitor wholesaler sales and adjust shipments to maintain target inventory levels to avoid overstock and out of stock conditions.
ACCOUNTING ANALYST
ANHEUSER BUSCH
01.1994 - 01.1998
Education
Master of Business Administration -
LeMoyne College
Syracuse, NY01.1998
BA and Minor Business Administration -
State University College At Oswego
Oswego, NY01.1992
Overseas study in Siena, Italy
Siena, Italy01.1992
Skills
- Brand Building
- Email Marketing
- Social Media Management
- Audience Engagement
- Conflict Resolution
- Client Relations
- Brand Representation
- Team Development
- Internal Communications
- Employee Relations
- Diversity and Inclusion
Animal Lover
I have a Golden Receiver named Braxton who is my best friend. I love animals and would love to find them all amazing homes!
Timeline
OPERATIONS/HUMAN RESOURCES
PREMIER TECHNOLOGIES
10.2018 - Current
CUSTOMER SERVICE MANAGER
CASCADE/MAVERIK LACROSSE
12.2013 - Current
LOGISTICS ANALYST
COOPER CROUSE HINDS
05.2013 - 12.2013
OWNER/MANAGER
BOUTIQUE OWNER MOD SQUAD FASHION
06.2011 - 05.2013
SENIOR SUPPLY CHAIN PLANNER
ANHEUSER-BUSCH
06.2011 - 05.2013
INVENTORY MANAGEMENT COORDINATOR
ANHEUSER BUSCH
01.1998 - 01.2002
ACCOUNTING ANALYST
ANHEUSER BUSCH
01.1994 - 01.1998
Master of Business Administration -
LeMoyne College
BA and Minor Business Administration -
State University College At Oswego
Overseas study in Siena, Italy
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