Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paulette Pipkin

Charlotte,NC

Summary

To find a position where I will utilize my skills, experience in a company that will offer opportunities for advancement and growth so that I can become a better asset for the company.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Administrative Support Assistant/Deputy Clerk

Mecklenburg County Child Support
04.2022 - Current
  • Administrative Support Assistant: Review court dockets and generate payment history, mail out orders to noncustodial parents, mail out notice of hearing, scan attorney sheets, identifying the outgoing routing of return of service paperwork from the Sheriff Department.
  • Deputy Clerk: Process the new court packets in Efile and enter the data in Odyssey. Time stamp and sign the following documents all in Odyssey data base.
  • . Complaints
  • . Motion To Show Cause
  • . Registrations – Interstate/Intergovernmental
  • . Application of Summons
  • . Orders (VSA, Consent, Confirming Registration of Foreign Support)
  • Take documents to the sheriff’s department for service. Assign new docket numbers to new cases, pulling cases for upcoming court dockets, update changes to court process manual, copy requested clerk of court file information and pick up check at HR for service in other counties. Keep the supplies stocked for attorneys and legal team.

Case Manager

Union County Child Support
09.2013 - 03.2022
  • Analyze case information and take next steps pursuant to State policies and procedures
  • Conduct interviews/collect DNA samples/negotiate consents/refer to community services
  • Prepare legal documents and correspondence related to a case
  • Work state system prompts to keep case information current and support automated case actions
  • Perform annual reviews on assigned cases
  • Perform initial locate activities
  • Track own performance through special reports
  • Receive, evaluate, and resolve customer problems and complaints
  • Update state system with appropriate new information and records detail of customer contacts
  • Take all actions available to resolve customer concerns and other related duties as assigned.

Collections Credit Specialist

Cedar Hill National Bank - Cato Corporation
10.2002 - 01.2013
  • Manage incoming/outgoing calls to customers with an account with Cato Corporation
  • With their concerns regarding payments/delinquency and in store purchase.
  • Review loan documentation for approval.
  • Provide negotiations with customers to make arrangements for delinquent accounts.
  • Manage and update accounts to provide accurate, up-to-date detailed records.
  • Document bankruptcy and credit counseling details to ensure company compliance.
  • Evaluate credit history and process financial approval of new customers.
  • Consistently, recognized as a top collector each month.
  • Analyze challenging loan packages to render sound credit solutions.

Education

Secretarial Science -

Kings Business College
Charlotte, NC
01.1989

Skills

  • 24 years’ experience in Human Service Child Support Enforcement
  • 11 yrs experience as a Collection Specialist and Customer Service in a financial institution (Cato Corporation)
  • 1yr as Data Control Analyst
  • Computer Skills in AS400LS, Mainframe, I Portal, Microsoft Word and Excel, ILA (Intranet Letter Application), SharePoint and 10-Key and typing proficiency skills
  • Strong Quality and Analytical skills
  • Great oral and written communication
  • Thorough understanding of credit analytical skills
  • Excellent interpersonal skills

Certification

Notary Public

Timeline

Administrative Support Assistant/Deputy Clerk

Mecklenburg County Child Support
04.2022 - Current

Case Manager

Union County Child Support
09.2013 - 03.2022

Collections Credit Specialist

Cedar Hill National Bank - Cato Corporation
10.2002 - 01.2013

Secretarial Science -

Kings Business College

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