Paulette Randolph
Atlanta,GA
Summary
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Well-qualified customer service professional Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking. Professional Guest Services Coordinator skilled in resolving guest requests with speed and accuracy. Discrete and polished with flexible approach to meeting customer requirements. Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
2025
2025
years of professional experience
Work History
Guest Services Associate
Atlanta Spirit LLC
Atlanta , GA
09.2007 - 04.2024
- Greeted guests in a friendly and professional manner.
- Assisted with training new Guest Services Associates on proper procedures.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Provided guests with a positive experience and professional impression.
- Collaborated with the customer service team to provide exceptional assistance to guests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Scanned tickets.
- Maintained a clean work environment.
ICQA Clerk
Kmart Distributors & Excel/Hon
Forest Park, GA
02.2005 - 10.2007
- Processed customer orders promptly and accurately.
- Compiled customer information into organized databases for easy access.
- Picked orders for customers.
- I used an RF gun to pick orders.
- Knowledge of using a cherry picker to pick orders.
- I maintained a clean and work environment.
- Restocked shelves as needed.
Order Fulfillment Associate
United Destributor/MSC Industrial Supply
Smyrna, GA
- Maintained accurate records of orders, shipments, and inventory.
- Processed incoming orders promptly, according to company standards.
- Verified order accuracy before shipment.
- It resolved customer inquiries regarding order status and delivery.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Packaged items for shipping following established procedures.
- Organized warehouse shelves and bins in an orderly fashion.
- Operated forklift, pallet jack, or other equipment as needed.
- Prepared invoices for completed orders using the company software system.
- Utilized barcode scanners to track all merchandise movements accurately.
- Processed customer orders, picked items from inventory, and delivered them to the freight area according to safety protocols and deadlines.
- Organized and stored items in the warehouse using pallet jacks and hand trucks.
- Tracked merchandise movements using RF scanners.
Education
Bachelor of Science - Information Technology
Strayer University, US
Morrow, GASome College (No Degree) - Business Administration and Management
American InterContinental University
Online Skills
- Complaint Handling
- Time Management
- Conflict Management
- Guest Relations
- Event Staffing
- Guest service and assistance
- Team motivation
- Problem-solving skills
- Writing and verbal communication
- Conflict resolution tactics
- Professional Appearance
- Guest safety
- Listening Skills
- Hospitality services
- Team building and supervision
- Concierge services
- Issue Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved employee of the month through effectively helping with assisting customers by going above and beyond..
Certification
- HAZMAT, MSC Supply Co. - 2004-2007
- Certified Cherry Picker, Kmart Distribution Ctr - [Timeframe]
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursQuote
To achieve your goal is to work as if there's no tomorrow. Put in the work to get the results you want.
ME
Languages
English
Native language
Software
Microsoft, excel
Timeline
Guest Services Associate
Atlanta Spirit LLC
09.2007 - 04.2024
ICQA Clerk
Kmart Distributors & Excel/Hon
02.2005 - 10.2007
Order Fulfillment Associate
United Destributor/MSC Industrial Supply
Bachelor of Science - Information Technology
Strayer University, US
Some College (No Degree) - Business Administration and Management
American InterContinental University