Summary
Overview
Work History
Education
Skills
Timeline
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Paulette Rideau Banks

Baton Rouge,LA

Summary

A RELIABLE AND HIGHLY MOTIVATED INDIVIDUAL LOOKING TO JOIN A HIGH PERFORMING TEAM OF PROFESSIONALS. 15+ YEARS OF CASH HANDLING EXPERIENCE WITH STRONG CUSTOMER SERVICE.

Overview

21
21
years of professional experience

Work History

Optician

Walmart
Baton Rouge, LA
04.2016 - Current
  • Calibrated seg heights, vertex and pupillary distance to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assist with final fitting.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Verified patient information and submitted lens orders.
  • Conducted initial patient tests such as pressure evaluations and acuity assessments.
  • Filed claims with vision and medical insurance companies to garner payment for optical services

Supervisor

America Thrift Store
Baton Rouge, LA
06.2008 - 04.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Teacher

YWCA Early Head Start Center
Baton Rouge, LA
07.2005 - 12.2007
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Completed daily reports, meal count sheets and attendance logs.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals

Customer Service Representative

Convergys
Baton Rouge, LA
04.2003 - 12.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Recorded account information to open new customer accounts
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Recommended products to customers, thoroughly explaining details
  • Processed customer adjustments to maintain financial accounts
  • Collected and analyzed customer information to prepare product or service reports
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Updated account information to maintain customer records

Teller

Hancock Whitney Bank
Baton Rouge, LA
10.1999 - 06.2002
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Stocked supplies for customers and personal teller station
  • Executed wire transfers, stop payments and account transfers
  • Received loan and utility payments, sending funds to correct destinations
  • Handled various accounting transactions
  • Maintained friendly and professional customer interactions
  • Established rapport with new clients to increase satisfaction and loyalty
  • Counted, verified and handled bank deposits and armored car transactions
  • Participated in team-building activities to enhance working relationships
  • Educated customers on use of banking website and mobile apps.

Education

No Degree - Education

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Customer Inquiries
  • Contact Lens Demonstration
  • Effective Working Relationships
  • Active Listening
  • Billing Processing
  • Patient Flow
  • Cash Register Operations
  • Clerical Support

Timeline

Optician

Walmart
04.2016 - Current

Supervisor

America Thrift Store
06.2008 - 04.2016

Teacher

YWCA Early Head Start Center
07.2005 - 12.2007

Customer Service Representative

Convergys
04.2003 - 12.2004

Teller

Hancock Whitney Bank
10.1999 - 06.2002

No Degree - Education

University of Louisiana At Lafayette

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Paulette Rideau Banks