Paulette Stephens
Little Rock,AR
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Teacher
Little Rock School District
Little Rock, AR
08.2002 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Customer Service Representative
Southwestern Bell Telephone
Little Rock, AR
07.1976 - 02.2002
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Master of Arts - Teaching
Harding University
Searcy, AR05-2004
MBA - Business Administration
Webster University
St Louis, MOSkills
- Classroom Instruction
- Small Group Instruction
- Curriculum Implementation
- Group Instruction
- Student-Centered Learning
- Parent and student communication
- Lesson Planing
- Student assessment
- Teaches Coding
Certification
- National Board Certified Teacher
- IC3 certificate
Timeline
Teacher
Little Rock School District
08.2002 - Current
Customer Service Representative
Southwestern Bell Telephone
07.1976 - 02.2002
Master of Arts - Teaching
Harding University
MBA - Business Administration
Webster University
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