Summary
Overview
Work History
Education
Skills
Timeline
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Paulette Wallace

Bowie,MD

Summary

Executive Housekeeper with five years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.

Overview

10
10
years of professional experience

Work History

Executive Housekeeper

Homewood Suite By Hilton Hotels
06.2021 - 12.2023


  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Handled requests for extra linens, toiletries and other supplies.

Housekeeping Supervisor

Holiday Inn Hotel
06.2019 - 05.2021
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Housekeeping Room Attendant

Holiday Inn Hotel
11.2015 - 06.2019
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Handled requests for extra linens, toiletries and other supplies.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.

Laundry Attendant

Hilton Hotel
04.2014 - 11.2015
  • Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Minimized garment shrinkage or color bleeding by strictly adhering to recommended wash settings and temperatures.

Education

High School Diploma -

Edwin Allen Comprehensive High
Jamaica

Associate of Science - Nursing

Manchester Academy of Science And Technology
Jamaica
01.1992

Skills

  • Supply Stocking
  • Professional and Courteous
  • Policy Enforcement
  • Meeting Room Preparation
  • Housekeeping knowledge
  • Task Delegation
  • Staff Training and Development
  • Maintenance Scheduling
  • Supply Restocking
  • Recruiting and interviewing
  • Customer Service
  • Supply Replenishment
  • Equipment Disinfection
  • OSHA Compliance

Timeline

Executive Housekeeper

Homewood Suite By Hilton Hotels
06.2021 - 12.2023

Housekeeping Supervisor

Holiday Inn Hotel
06.2019 - 05.2021

Housekeeping Room Attendant

Holiday Inn Hotel
11.2015 - 06.2019

Laundry Attendant

Hilton Hotel
04.2014 - 11.2015

High School Diploma -

Edwin Allen Comprehensive High

Associate of Science - Nursing

Manchester Academy of Science And Technology

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Paulette Wallace