Summary
Work history
Education
Skills
Timeline
Generic

Paulette White

Westland

Summary

Analytical and results-driven with experience analyzing complex data, generating actionable insights and delivering strategic recommendations to drive organizational growth and efficiency. Strong history of proficiency in healthcare analytics, data, critical thinking and time management. Excellent communicator and collaborator that is committed to continuous learning.

Work history

Provider Registration Specialist/ Customer Service

BLUE CROSS BLUE SHIELD OF MICHIGAN
Detroit, MI
02 2023 - Current


  • Investigate, analyze, and process requests for enrollment and changes to providers affiliated or seeking affiliation with BCBSM Medicare Advantage and BCN networks within corporate and Medicare guidelines.
  • Conduct research to analyze, evaluate and finalize cases based on BCN/BCBSM and state requirements.
  • Provider Contracting responsible for managing the affiliation process for BCN providers statewide, including issuance of standard professional contracts, loading BCN Networks and other information in Portico and Icertis.
  • PCO department is also responsible for performing Network Needs for Group. Executing contracts in Icertis, loading BCN Core and Subnetworks, and finalizing contracts in DocuSign. And utilizing Facets interface with the information submitted through Portico.

Medical Information Specialist/ Customer Service

BLUE CROSS BLUE SHIELD OF MICHIGAN
Southfield, MI
03 2021 - 02 2023
  • Evaluate provider requests for referrals and medical service authorizations for Medicare Advantage members.
  • Submit provider requests for authorization approved via level with knowledge of medical, imaging and HMO technology.
  • Complete non-clinical authorization requests, to include expedited cases and letter generation/notification.
  • Maintained quality standards by following CMS, HIPAA, and Medicare Advantage plan guidelines.
  • Knowledge of NPPES, ICD-9, CPT codes, NCQA and MTM.

Customer Service Representative

MedImpact
Wayne, Wayne
01 2018 - 03 2021
  • Promptly responding to providers and patients prior authorization request for Medicare Part D and Part D override's.
  • Initiation of Grievance and Appeals intake request for members and providers following CMS Medicare guidelines.
  • Providing exceptional customer service to pharmacy staff, physicians, healthcare plan providers by providing accurate membe benefits.

Education

Associate of Applied Science - undefined

Wayne County Community College District
Detroit, MI

Diploma - General Studies

Thomas M. Cooley High School
Detroit, MI

Skills

  • Portico
  • MACESS
  • Medicare Advantage
  • CMS guidelines
  • Appeals and Grievance
  • Part D Pharmacy
  • CMS Compliance
  • Icertis
  • Facets
  • BCBSM BCN BCNA Knowledge
  • Knowledge of imaging technology
  • OneNote
  • Share Point
  • Data Analysis & Interpretation
  • Crosswalk
  • Provider Contracting

Timeline

Provider Registration Specialist/ Customer Service

BLUE CROSS BLUE SHIELD OF MICHIGAN
02 2023 - Current

Medical Information Specialist/ Customer Service

BLUE CROSS BLUE SHIELD OF MICHIGAN
03 2021 - 02 2023

Customer Service Representative

MedImpact
01 2018 - 03 2021

Associate of Applied Science - undefined

Wayne County Community College District

Diploma - General Studies

Thomas M. Cooley High School
Paulette White