Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cool under pressure
Generic

Paulette Williams Smith

Katy,TX

Summary

Dynamic Property Preservation Specialist with a proven track record at Newrez, excelling in enhancing property value through strategic inspections and compliance management. Strong communication and problem-solving skills fostered exceptional vendor relationships, while digital documentation proficiency streamlined operations, ensuring timely project completion and increased client satisfaction.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Property Preservation Specialist

Newrez
01.2018 - Current
  • Conducted inspections to assess property conditions and identify preservation needs.
  • Safeguarded properties from vandalism or theft by installing security measures such as fencing, boarding windows, or alarm systems when required.
  • Managed vendor relationships to ensure quality workmanship at competitive prices.
  • Coordinated with local authorities for permits and approvals needed for various property preservation tasks.
  • Coordinated with vendors to execute repairs and maintenance tasks efficiently.
  • Managed the documentation process for property preservation activities and compliance reporting.
  • Developed strategies to streamline workflows, enhancing overall operational efficiency.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Facilitated timely communication between clients, vendors, tenants ensuring that all parties were kept informed about ongoing projects or issues affecting their properties.
  • Trained new team members on best practices in property preservation techniques and procedures.
  • Evaluated contractor performance, providing feedback to improve service quality and accountability.
  • Conducted employee training sessions to equip team members with the latest industry knowledge and best practices in property preservation.
  • Enhanced property value by conducting thorough inspections and identifying necessary repairs.
  • Collaborated with other specialists to complete large-scale projects within tight deadlines.
  • Maintained accurate records of completed projects, including photographs, reports, invoices, and correspondence with clients.
  • Optimized resource allocation by prioritizing urgent tasks according to client requirements, property condition, and market demands.
  • Increased client satisfaction with timely completion of work orders and detailed status updates.
  • Ensured compliance with local, state, and federal regulations by staying up-to-date on industry guidelines.a
  • Ensured compliance with local, state, and federal regulations by staying up-to-date on industry guidelines.

Senior Guest Service Associate

Bed Bath & Beyond
01.2015 - 01.2018
  • Delivered exceptional guest experiences through personalized service and proactive problem resolution.
  • Mentored junior staff, enhancing team performance and fostering a culture of customer-centric service.
  • Implemented process improvements that streamlined operations, reducing wait times and increasing guest satisfaction.
  • Collaborated with management to develop training programs that improved staff efficiency and service quality.

Education

Certificate of Completion - Medical Assistant

Professional Career Institute
Houston, TX
01-1995

Basic Studies

McNeese State University
Lake Charles, LA
08.1985 - 09.1988

Skills

    Strong communication and negotiation

    proficiency in digital tools

    Microsoft Office

    Digital documentation

    Time Management & Organization

    Problem-solving

    Adaptable

    Detail-oriented

Accomplishments

I was recently recognized by my management team for being a corner stone individual in my department and awarded the "Making The Difference" Award.

Timeline

Property Preservation Specialist

Newrez
01.2018 - Current

Senior Guest Service Associate

Bed Bath & Beyond
01.2015 - 01.2018

Basic Studies

McNeese State University
08.1985 - 09.1988

Certificate of Completion - Medical Assistant

Professional Career Institute

Cool under pressure

I pride myself on being a team member that is relatively calm in any situation. I choose to not allow situation to escalate and I share that guidance with my coworkers.

Paulette Williams Smith