Paulette M. Almeida
Phoenix,AZ
Summary
Professional experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction. Positive nature with excellent people skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Aspire Allergy and Sinus
05.2021 - Current
- Front desk/Medical assistant-Greet guests at Front desk and engaged in pleasant conversations while managing check-in process.
- Handled payment processing and provided patients with receipts and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Signed for packages, deliveries and distributed to personnel and emailed to the right coordinator the invoices.
- Processed correspondence, invoices and statements and other documents, routing to appropriate personnel.
- Addressed information updates by making changes to records in Nextgen system.
- Perform miscellaneous duties: sort incoming mail-insurance payments/checks, claims, deposit checks.
- Retrieved faxes and uploaded documents/medical records, to patient charts to assist clinical staff. fax medical records.
- Ordered ink cartridges, toner, paper and other office supplies.
Medical Assistant
KidsKare Pediatrics & Family Kare
05.2016 - 05.2021
- Known as Ohana Kids and Family Kare.
- Front/Back MA.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Verify and update Insurances.
- Follow up with patients care/questions, Scheduled and confirmed appointments.
- Scan in Documents into Patients charts/Notifying provider of correspondence.
- Get Lab Slips prepared for Well Child Check-up office visits and or Lab Result visits.
- Verify current up to date vaccines in ASIIS Print off WCC charts office visits along with Peds Tools to mail to insurances for proof of medical care.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Allergy Technician
AlleHealth
02.2016 - 05.2016
- Kept patient information properly secured and confidential.
- Administered daily medications, checked vital signs and performed allergy injection.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Prepared serum vials depending on patient's skin prick results to start immunotherapy.
Sales Associate
TJ Max
10.2012 - 11.2015
- Customer Service.
- Worked with fellow sales team members to achieve group targets.
- Helped stock merchandise.
- Sensor all merchandise once shipment arrives.
- Scan-based trading (SBT).
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
BACHELOR of SCIENCE - Health CARE ADMINISTRATION & HEALTH
University of Science Art and Technology
Diploma -
Dobson High School
05.2011
clinical medical assistant/technician back office -
Skills
- Bilingual in English and Spanish
- Proficient in Nextgen
- Recordkeeping
- Team collaboration
- Customer Service and interactions
- Attention to detail
- Time Management
- Calm and level-headed under duress
References
Lupita Miller (480) 289-1089, Tessi Carrera (480) 577-9719, Yvette Arntt (925) 348-2796
Timeline
Front Desk Receptionist
Aspire Allergy and Sinus
05.2021 - Current
Medical Assistant
KidsKare Pediatrics & Family Kare
05.2016 - 05.2021
Allergy Technician
AlleHealth
02.2016 - 05.2016
Sales Associate
TJ Max
10.2012 - 11.2015
BACHELOR of SCIENCE - Health CARE ADMINISTRATION & HEALTH
University of Science Art and Technology
clinical medical assistant/technician back office -
Diploma -
Dobson High School
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