Customer-oriented professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Assisted with planning and build out of new location. Responsible for promoting and generating sales and establishing rapport with new customers to develop repeat visits. Create and maintain daily merchandise displays and all manner of cash handling.
Customer Service Manager responsible for front end operations.
Worked as Direct Service Personal / BHP at residential youth program for adolescents with significant behavioral and emotional issues.
Forecast sales of textbooks and other academic materials for each semester. Source and purchase materials in sufficient quantities and formats to meet academic needs and match students' learning preferences. Successfully transitioned college from primarily using only purchased printed products to a modern mix of electronic books and rented material.
Reinvented DeLorme Publishing's retail store. Sole buyer for upscale third-party product line including: GPS accessories, outdoor navigational equipment, maps, and travel accessories; scientific and educational toys and games, classroom supplies and books. Frequent point of contact for civic and corporate officials who were sourcing special mapping needs.
Responsible for all merchandising and inventory processes in twenty-seven thousand square foot store grossing 6.4 million dollars per year in sales. Local section book buyer. Always exceeded company-measured compliance for inventory standards. Managed supervisors and floor staff. Coached and counseled employees.
Staffed and administered a new location. Drove sales forty-three percent beyond initial projections. Commanded an integral role in maximizing store revenue through personal sales, effective and creative merchandise displays, productive labor budgeting, by recruiting and developing the best possible sales force, and by building a loyal repeat clientele. Location placed in the top five in seasonal sales.