Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pauliana Marcelin

Hempstead,NY

Summary

I am a student in the Master of Healthcare Administration (MHA) program at Stony Brook University seeking an internship opportunity to apply my academic knowledge and develop practical skills in healthcare management. I am looking to add value to your healthcare organization using my robust analytical, communication and desire to drive better patient care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Office Receptionist

PRINE Health MSO
Great Neck, NY
04.2024 - Current
  • Assist with check-in and check-out for over 100 patients per week, with minimal rescheduling.
  • Schedule patient appointments, collect co-pays, and verify insurance coverage. Update existing charts with current information, as needed.
  • Evaluate patients for a preliminary Ankle-Brachial Index (ABI) test for peripheral vascular disease and fall risk assessment on patients 65 and older.
  • Maintain examination rooms clean and sanitized after each patient. Obtain prior authorization from insurance companies for custom pairs of orthotics.
  • Assist with various administrative duties such as photocopying, faxing documents, and ordering supplies.

Administrative Assistant

Blue Chip Staffing
Westbury, NY
07.2022 - 03.2024
  • Created 50-75 requisitions daily for various vendors through the Oracle system.
  • Communicated with vendors for equipment maintenance and repairs to operate efficiently.
  • Utilized Excel spreadsheets to categorize previous budget reports to improve financial strategy.
  • Kept up to date with facilities utilities bills and accounts in good status.
  • Created and kept track of facilities department inventory spreadsheets. Ordered office supplies online through Staples, Grainger, and Home Depot. Etc.

Front Desk Clerk

Optum Infusion
Farmingdale, NY
08.2021 - 07.2022
  • Supported the receptionist desk and greeted guests for checking in.
  • Managed and organized paperwork, keeping patients' sensitive data secure.
  • Performed daily reports, faxed and filed documents, and uploaded prescriptions, results, and referrals in patient's charts to code to the assigned pharmacist.
  • Reviewed and uploaded Patient Service Agreement in the CPR + system for claims and billing.
  • Prepared correspondence to mail out to patients and retained copies for records.

Loan Servicing Associate

Teachers Federal Credit Union
Hauppauge, NY
01.2020 - 07.2021
  • Answered an average of 250 calls daily, identified customers' needs, clarified information, researched every issue, and provided solutions and alternatives.
  • Assisted members with online banking, mobile application access, and navigation.
  • Processed various loan applications and credit card payments using software (DNA and SWBC) and databases.
  • Engaged in active listening with callers, building lasting relationships with clients, and making recommendations for products or services that may better suit client needs for their investments, such as CDs, IRAs, money market, and savings accounts.
  • Corresponded with emails and faxed appropriate documents to members for account updates.

Customer Service Representative

CardWorks Servicing
Woodbury, NY
02.2017 - 04.2018
  • Handled high-volume calls of an average of 150- 200 calls daily, answering loan inquiries for cardholders.
  • Processed credit line increases and decreases according to customer request.
  • Assisted and advised cardholders regarding their credit card account, including but not limited to billing transactions, financial plans, promotions, and processed payments.
  • Reported Lost/Stolen card and fraud alert in member's account.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Certified Nursing Assistant

24/7 Home Care Agency
Brooklyn, NY
07.2016 - 12.2016
  • Delivered high-quality care to 30-50 elderly patients in hospital & nursing home facilities.
  • Assessed vital signs, noted information, and reported significant changes to lead nursing staff.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Adhere to all safety guidelines, hospital protocols, and regulations.

Intern

Kuoni Global Travel Services
New York, NY
05.2015 - 08.2015
  • Entered 50 to 70 invoices in the Gulliver's Travels Associate system (GTA).
  • Processed 80 to 100 bookings in the GTA system.
  • Used spreadsheets to verify the supplier's booking number.
  • Answered 100 to 300 phone calls daily and transferred calls to appropriate individuals.
  • Helped with other assignments, such as making copies, printing, scanning, and uploading.

Sales Associate

Burlington Coat Factoy
Lawrence, NY
01.2013 - 08.2015
  • Greeted and assisted an average of 1500 to 2000 customers daily.
  • Created attractive merchandise displays on the sales floor to increase customer traffic and sales.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers totaling an average of $50,000 to $100,000.
  • Worked to meet or exceed targets for credit card applications, special donations, and specific product promotions.
  • Assisted with store stocking, floor sets, and opening/closing procedures.

Cashier

Wendy's
Long Island City, NY
07.2012 - 12.2012
  • Provided efficient and courteous service to over 800-1000 customers daily and communicated effectively to obtain accurate orders.
  • Collected payments through POS system and cash transactions an average of $150,000 to $400,000 daily.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Provided customers with information on specials and discount deals

Education

Bachelor of Science - Business Management

SUNY, Farmingdale
Farmingdale, NY
08-2022

Master of Science - Health Administration

Stony Brook University
Stony Brook, NY

Skills

  • Outstanding interpersonal and communicative skills
  • Teamwork and collaboration
  • Professionalism
  • Time management
  • Prioritizing tasks to meet deadlines
  • Critical Thinking and Problem-Solving
  • Medical office administration
  • Medical terminology
  • Clerical skills
  • EMR / EHR
  • Microsoft Office Suite, Outlook, and cloud-based applications

Certification

  • Certified Nurse Assistant - July 11, 2016

Timeline

Medical Office Receptionist

PRINE Health MSO
04.2024 - Current

Administrative Assistant

Blue Chip Staffing
07.2022 - 03.2024

Front Desk Clerk

Optum Infusion
08.2021 - 07.2022

Loan Servicing Associate

Teachers Federal Credit Union
01.2020 - 07.2021

Customer Service Representative

CardWorks Servicing
02.2017 - 04.2018

Certified Nursing Assistant

24/7 Home Care Agency
07.2016 - 12.2016

Intern

Kuoni Global Travel Services
05.2015 - 08.2015

Sales Associate

Burlington Coat Factoy
01.2013 - 08.2015

Cashier

Wendy's
07.2012 - 12.2012

Bachelor of Science - Business Management

SUNY, Farmingdale

Master of Science - Health Administration

Stony Brook University

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