Paulicia Jenkins
Sr. Accountant
Starke,FL
Summary
Experienced Senior Accountant successful at cultivating effective working relationships at all levels while driving improvements to budget administration, expense tracking and forecasting of future financial needs. Proven track record of performing work ethically while maintaining integrity of all financial data.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Securities Operations Service Specialist
TalentBridge
03.2021 - 06.2022
- Perform a variety of financial industry related operational tasks for reasonably complex financial securities, cash related transactions, and other related actions
- Reviewing and revising account opening documents for errors
- Reviewing time sensitive and other documents
- Ensuring that information received between departments is compliant with company guidelines and related regulations
Loan Document Specialist
TalentBridge
01.2021 - 03.2021
- Processing loan applications in compliance with Wells Fargo policies, meeting investor guidelines and demonstrating lending strategies
- Collect data, verify documents, and ensure the completion of applications for small business loans.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
Virtual Customer Service Representative
Amazon
05.2020 - 09.2020
- Deliver timely, accurate and professional customer service to all Amazon customers
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Fraud Operations Specialist
Citibank
02.2018 - 02.2019
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Education
Master’s - Business Administration, Accounting
Saint Leo University
Saint Leo, FL 01.2015 - 06.2017
Bachelor’s - Accounting
Saint Leo University
Saint Leo, FL 01.2012 - 05.2014
Associate’s - Accounting
Santa Fe College
Gainesville, FL 04.2009 - 06.2011
Skills
Positive and professional manner
Timeline
Securities Operations Service Specialist
TalentBridge
03.2021 - 06.2022
Loan Document Specialist
TalentBridge
01.2021 - 03.2021
Virtual Customer Service Representative
Amazon
05.2020 - 09.2020
Fraud Operations Specialist
Citibank
02.2018 - 02.2019
Master’s - Business Administration, Accounting
Saint Leo University
01.2015 - 06.2017
Bachelor’s - Accounting
Saint Leo University
01.2012 - 05.2014
Associate’s - Accounting
Santa Fe College
04.2009 - 06.2011
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