Paulie Nichols
North Fort Myers,FL
Summary
Detail-oriented Healthcare Coordination Professional experienced in optimizing patient care and service delivery. Delivered operational efficiency through effective scheduling, management of medical records, and insurance verification. Focused on enhancing patient experiences with data accuracy and streamlined communication.
Overview
8
8
years of professional experience
Work History
Care Coordination
Florida Cancer Specialists
01.2024 - Current
- Maintained and updated patient demographic information, ensuring accuracy for care coordination.
- Managed patient records in Workday and OncoEMR, supporting seamless access to critical patient information.
- Leveraged Excel and SharePoint for data organization, enhancing project management and workflow efficiency.
- Operated effectively with Microsoft applications, Teams, and Zoom in a remote setting.
Healthcare Customer Service Team Lead (Remote) Care Service Coordinator
ARKOS HEALTH
01.2025 - 06.2026
- Resolved high-volume inquiries and managed digital documentation via electronic faxing and Microsoft Teams, ensuring 100% data accuracy.
- Multitasked effectively in a remote environment utilizing the Five9 soft phone system for real-time phone support and the Justworks platform for administrative accuracy.
- Executed data management in Excel to track service metrics and streamline operational workflows for quicker issue resolution.
- Coordinated stakeholder communications through CRM-integrated platforms and SharePoint, enhancing marketplace operations and service delivery.
Patient Support Assistant
My Health Onsite
04.2024 - 12.2024
- Coordinated patient scheduling and streamlined check-in/check-out processes to enhance patient flow.
- Proficiently used eCW EMR, Microsoft Teams, and Zoom for communication and record-keeping.
- Performed scanning procedures and organized electronic faxes (eFax) for efficient record management.
- Conducted cold calling campaigns and leveraged Workday for effective administrative support.
- Applied Microsoft applications for daily operations.
Patient Service Representative
Penobscot Pediatrics
09.2018 - 02.2024
- Scheduled patient appointments and coordinated patient flow to ensure timely check-in and check-out.
- Scheduled patient appointments and managed patient flow for check-in and check-out.
- Maintained accurate patient demographics while utilizing Centricity and G4 EMR systems to support efficient patient care.
- Scanned documents for patient records and utilized Outlook for communication.
Education
Brewer High School
Brewer, MESkills
- Care coordination
- Patient care
- Appointment scheduling
- EMR systems (eCW, OncoEMR)
- Data organization
- Microsoft applications
- Remote communication tools
- Insurance authorization
- Care coordination
- Data entry
- Customer service
- Metric tracking
- Attention to detail
- Remote teamwork
Timeline
Healthcare Customer Service Team Lead (Remote) Care Service Coordinator
ARKOS HEALTH
01.2025 - 06.2026
Patient Support Assistant
My Health Onsite
04.2024 - 12.2024
Care Coordination
Florida Cancer Specialists
01.2024 - Current
Patient Service Representative
Penobscot Pediatrics
09.2018 - 02.2024
Brewer High School