Paulil Kitt
Charlotte,NC
Summary
Dynamic and results-driven Event Manager with over 5 years of experience in planning, coordinating, and executing a diverse range of events, including corporate functions, conferences, trade shows, and social gatherings. Adept at managing all aspects of event logistics, budgeting, vendor relations, and team leadership, ensuring seamless execution and exceeding client expectations. Proven track record of delivering successful events within time and budget constraints. Strong problem-solving skills, attention to detail, and the ability to build and maintain strategic relationships with vendors . Seeking to leverage expertise in event management to contribute to the success of Club Demonstration Services as a Senior Event Manager.
Overview
16
16
years of professional experience
Work History
Senior Event Manager
Club Demonstration Services at Costco
Charlotte, NC
02.2023 - Current
- Responsible for the recruitment, hiring, and supervision of in-store Product Demonstrators. I oversee product preparation and presentation, train, and provide superb service to all Club members. I display strong communication between warehouse managers, vendors, and in-store product demonstrators, including participation in new location grand openings.
- Managed budgeting process from planning through execution of events.
- Ensured compliance with relevant health and safety regulations during event preparation and execution.
- Coordinated with cross-functional teams to align event objectives with corporate branding and marketing strategies.
Customer Success Manager
Top Tier Solar Solutions
Charlotte, NC
05.2022 - 02.2023
- Results-driven Customer Success Manager with experience fostering strong, lasting relationships with clients to drive satisfaction, retention, and growth. Skilled in onboarding, product adoption, and troubleshooting, I ensure customers maximize the value of their investments. Adept at managing a portfolio of clients, identifying upsell opportunities, and resolving complex issues to deliver optimal solutions. Focused on customer-centric strategies, I consistently work to improve client engagement and retention, while collaborating cross-functionally to ensure product alignment with customer goals.
Deli Manager
Bjs Wholesales Club
Garden City, NY
02.2020 - 04.2021
- Maintained high customer satisfaction with good conflict resolution skills, and adequate employee coverage for expected demands. Controlled costs with effective supply management and monitoring of food use. Complied with health and fire codes, with strong oversight of food storage, preparation, and cleaning procedures.
Customer Service Manager
Bjs Wholesales Club
Garden City, NY
04.2015 - 02.2020
- Maintained customer satisfaction by handling complex escalated customer concerns.
Grew department sales by implementing effective suggestive and consultative techniques.
Maintained exhaustive records of customer service metrics to create ad hoc reports and improve targeting of team efforts. - Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Conducted research and reviewed findings to solve customer issues.
Merchandising Manager
BJ's Wholesale
Garden City, NY
05.2014 - 04.2015
- Executed special projects and promotional events to drive brand awareness and increase customer engagement.
- Analyzed market and delivery systems to determine present and future material availability.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Gathered and analyzed demographic data based on income, average age and sell-through statistics.
Loss Prevention Specialist
Bjs Wholesales Club
Garden City, NY
04.2009 - 05.2014
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Accounted for store cash through daily tallies and frequent audits.
- Monitored surveillance cameras to detect suspicious activity.
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
- Provided training on loss prevention techniques to staff members at multiple locations.
- Inspected merchandise for compliance with theft prevention policies.
Education
Some College (No Degree) - Criminal Justice
Northeastern University
Boston, MASkills
- Creative direction
- Vendor negotiation
- Sponsorship acquisition
- Operations management
- Customer relationship management (CRM)
- Brand awareness
- Event marketing
- Vendor and contract negotiations
- Strategic planning
- Safety procedures
- Verbal and written communication
- Complex Problem-solving
- Relationship building
Timeline
Senior Event Manager
Club Demonstration Services at Costco
02.2023 - Current
Customer Success Manager
Top Tier Solar Solutions
05.2022 - 02.2023
Deli Manager
Bjs Wholesales Club
02.2020 - 04.2021
Customer Service Manager
Bjs Wholesales Club
04.2015 - 02.2020
Merchandising Manager
BJ's Wholesale
05.2014 - 04.2015
Loss Prevention Specialist
Bjs Wholesales Club
04.2009 - 05.2014
Some College (No Degree) - Criminal Justice
Northeastern University
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