Paulina Aguirre
Las Vegas,NV
Summary
Oversaw daily operations in bustling dining settings, fostering a culture of outstanding customer service. Thrived in high-pressure environments while demonstrating flexibility and adaptability. Committed to continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Server
Taverna Costera
06.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining timely service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and prompt delivery.
- Trained new team members on restaurant policies, menu items, and customer interaction standards.
- Handled cash transactions accurately and processed payments using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Estiatorio Milos
05.2024 - Current
- Welcomed guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Collaborated with front-of-house staff to maintain efficient service flow during peak hours.
- Trained new hosts on operational standards and customer service protocols.
- Monitored dining area for cleanliness and readiness, supporting a welcoming atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Lead Hostess
Smith And Wollensky Steak House
05.2022 - 11.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Lead Hostess
Flemings Steakhouse
07.2020 - 04.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
Hostess Wing
TAO
08.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05.2019
Skills
- Cleaning and Sanitation
- Dining Area Maintenance
- Guest Satisfaction
- Special Requests
- Assigning Tables
- Time Estimates
- Call Transfers
- Warm and Friendly
- Guest Accommodations
- Standards of Excellence
- Hard working
Timeline
Server
Taverna Costera
06.2025 - Current
Host
Estiatorio Milos
05.2024 - Current
Lead Hostess
Smith And Wollensky Steak House
05.2022 - 11.2022
Lead Hostess
Flemings Steakhouse
07.2020 - 04.2021
Hostess Wing
TAO
08.2019 - 03.2020
High School Diploma -
Sierra Vista High School