Summary
Overview
Work History
Skills
Quote
Timeline
Accomplishments
Software
Certification
Interests
AccountManager
Paulina Baeza

Paulina Baeza

San Francisco,California

Summary

Well-qualified Property Management Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers and team members to further company goals. Highly skilled salesperson with high closing ratio. Seeking an opportunity to transition from an administrative/management position to a sales-focused role.

Overview

10
10
years of professional experience

Work History

Senior Leasing Consultant

Emerald Fund
San Francisco, CA
11.2022 - Current
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Lease up Property Manager

WSH Management
Gilroy, CA
11.2018 - 03.2022
  • 104 unit Tax Credit Lease-up in Gilroy, CA. 100% occupancy within 6 weeks of TCO
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Used Yardi Voyager to maintain resident database of personal information, repairs and lease agreements.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Assistant Business Manager

Alliance Residential Management
San Jose, CA
02.2016 - 04.2017
  • 347 Unit Class-A property in Downtown San Jose; Lease-up
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained sufficient number of units market-ready for lease.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Assistant Business Manager

Pinnacle
San Jose, CA
11.2013 - 12.2015
  • 232 Unit Class-A property in Downtown San Jose; Lease-up
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Managed day-to-day financial processes by paying invoices, purchasing goods and processing reimbursements.
  • Compiled financial reports to document cash receipts, expenditures and profits and loss.

Luxury Leasing Agent

Pinnacle
San Jose, CA
11.2013 - 12.2015
  • 232 Unit Class-A property in Downtown San Jose; Lease-up
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Invited prospects to fill out applications upon completion of property tour.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Conducted property tours to highlight features of properties.
  • Leasing Agent of the year 2014/2015

Skills

  • Rent Pricing Optimization
  • Capital Projects Management
  • Rent Growth
  • Customer Relations
  • Community Outreach Programs
  • Maintenance Oversight
  • Vacancy Marketing
  • Sale and Rental Recordkeeping
  • Effective Planning
  • Staff Management
  • Vendor Contracts
  • Tenant Screening
  • Property Showing
  • Flexible and Adaptable
  • Collaboration
  • Customer Service
  • Self-Motivated
  • Active Listening
  • Decision Making
  • Responsible
  • Teambuilding

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Senior Leasing Consultant

Emerald Fund
11.2022 - Current

Lease up Property Manager

WSH Management
11.2018 - 03.2022

Assistant Business Manager

Alliance Residential Management
02.2016 - 04.2017

Assistant Business Manager

Pinnacle
11.2013 - 12.2015

Luxury Leasing Agent

Pinnacle
11.2013 - 12.2015

Accomplishments

Leasing Agent of The Year 2014 and 2015

Software

Yardi

Yieldstar

CRM

Salesforce

OneSite

Onsite

LRO

Microsoft Word, Excel, Outlook

Certification

  • Licensed Real Estate Agent - 4 Years

Interests

Reading

Writing

Cooking

Painting

Interior Design

Self-Development

Leadership

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Paulina Baeza