Paulina Becerra
Corona,CA
Summary
Successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
Work History
Income Tax Assistant
Gama Income Tax
SANTA ANA, CA
01.2021 - Current
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Handled delegated tasks.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Dispersed incoming mail to correct recipients throughout office.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Host/Busser
Islands Restaurants
Corona , CA
08.2021 - 11.2021
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Notified manager of issues with equipment or breakage.
- Greeted guests with friendliness and professionalism.
- Answered telephone to provide dining information and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Explained QR code scanning for electronic menu access.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Swept, mopped and removed debris from dining room floors.
- Transported filled bus tubs to kitchen dishwashing area.
Education
High School Diploma -
Centennial High School
Corona, CA06.2022
Skills
- Customer Relations
- Financial Statement Review
- Risk Management
- Tax Strategy Implementation
- Time Management
- Table Bussing
- Wait List Management
- Customer-Oriented
- Front of House Management
- Guest Greeting and Seating
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Timeline
Host/Busser
Islands Restaurants
08.2021 - 11.2021
Income Tax Assistant
Gama Income Tax
01.2021 - Current
High School Diploma -
Centennial High School
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