Paulina Benavidez
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Host /Line Cook
Fleming’s
Miami, FL
03.2023 - Current
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Manager
Moshi Moshi
Miami, FL
05.2022 - 02.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-2021
Skills
- Telephone Reception
- Customer Service
- Organizational Skills
- Multitasking
- Excellent Communication
- Menu Item Memorization
- Professionalism
- Problem-Solving
- Data Management
- Teamwork and Collaboration
- Recipe Preparation
- Line Management
- Highly Motivated
- Cleaning and Organization
- Food Safety Standards
- Reservation Management
Languages
English
Professional
Spanish
Professional
Italian
Elementary
Timeline
Host /Line Cook
Fleming’s
03.2023 - Current
Manager
Moshi Moshi
05.2022 - 02.2023
High School Diploma -
Coral Gables Senior High School
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