Paulina Burgos-Diaz
Palos Hills,IL
Summary
Meticulous Medical Assistant with 10+ years of experience in clinical and administrative roles. Expertise in patient vitals collection and EHR documentation, ensuring compliance with health regulations. Committed to delivering compassionate care to diverse patient populations while enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Duly Health and Care
Woodridge, Illinois
02.2026 - Current
- Collected and processed laboratory specimens for testing.
- Maintained a clean and organized clinical environment for patient care.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed basic laboratory tests such as urinalysis and blood glucose levels.
Medical Assistant
Pediatric Wellness Center
Lemont, Illinois
06.2022 - 11.2023
- Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
- Maintained exam rooms in accordance with OSHA standards for health and safety, sanitized exam instruments, and ensured compliance with Covid-19 safety protocols
- Collected and submitted labeled blood and urine samples for testing, ensuring compliance with lab protocols
- Updated patient records with new information and treatment plans to ensure accurate patient care
Medical Assistant
Woodridge Clinic
Lemont/Woodridge, Illinois
10.2020 - 11.2023
- Collected medical history information, communicated with empathy and understanding, and ensured compliance with patient-centered care standards
- Collected patient insurance information and authorized services, explaining co-pays and costs to enhance patient understanding and access to care
- Answered and directed calls efficiently in a busy health clinic, ensuring timely communication and support for patients and staff
- Translated patient information into code, entered medical records into EHR database, ensuring compliance with HIPAA regulations to protect patient confidentiality
Supervisor Lead Medical Assistant
Bazel Medical
Chicago, Illinois
09.2016 - 01.2022
- Coordinated communication between departments to align on goals and policies.
- Trained and mentored new medical assistants on procedures and protocols to ensure compliance and effectiveness.
- Guided employees on job duties and responsibilities to enhance team clarity.
- Managed staff scheduling to maintain optimal coverage and workflow efficiency.
- Ensured compliance with health regulations through regular audits and inspections.
- Processed orders for medical supplies and lab equipment.
Medical Assistant
Bazel Medical
Chicago, Illinois
04.2015 - 09.2016
- Maintained accurate patient records and updated health information systems.
- Collected patient vitals for doctor consultations.
- Provided support during immunization sessions and monitored patient responses.
- Managed patient flow, scheduled appointments, and greeted visitors professionally while answering phones.
Education
Medical Assistant Diploma -
Everest College
Burr Ridge, Illinois02-2015
Skills
- Performing ECG
- EHR documentation and medical history updates
- Clinical Procedures
- Phlebotomy
- Staff training and mentoring
- Time management
Languages
- English
- Spanish
Timeline
Medical Assistant
Duly Health and Care
02.2026 - Current
Medical Assistant
Pediatric Wellness Center
06.2022 - 11.2023
Medical Assistant
Woodridge Clinic
10.2020 - 11.2023
Supervisor Lead Medical Assistant
Bazel Medical
09.2016 - 01.2022
Medical Assistant
Bazel Medical
04.2015 - 09.2016
Medical Assistant Diploma -
Everest College