Paulina Casillas
Santa Clara,CA
Summary
Quality-focused Project Planner & Engineer with over 10 years of experience driving continuous improvement in manufacturing and product quality. Proven expertise in developing and implementing quality plans, conducting in-depth data analysis, and coordinating cross-functional teams to resolve complex challenges. Skilled in quality management systems (QMS), root cause analysis, and Six Sigma methodologies, with a strong track record of improving first-pass yield and reducing customer complaint response time. Experienced in facilitating workshops, setting KPIs, and collaborating with stakeholders to define project scope, milestones, and timelines. Adept at managing production part approval processes (PPAP) and ensuring compliance with ISO 9001 standards. A proactive and results-driven professional committed to optimizing processes, enhancing product quality, and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Project Quality Planner
Draexlmaier
Livermore, CA
12.2021 - Current
- Led and facilitated workshops with stakeholders to identify and solve complex project challenges, driving cross-functional collaboration.
- Developed comprehensive quality plans, defined key performance indicators (KPIs), and coordinated measurement results to track progress.
- Contributed to product development by setting quality standards, and ensuring compliance throughout the development lifecycle.
- Conducted in-depth process analysis to identify critical issues and implement effective solutions.
- Gathered, analyzed, and distributed product data to relevant departments, ensuring seamless communication and accurate decision-making.
- Supported the quality program manager in defining project scope, milestones, and timelines for multiple releases, ensuring on-time delivery.
- Analyzed data and prepared reports for stakeholders to aid in strategic decision-making.
- Utilized statistical techniques to evaluate new product introductions and assess process performance.
- Coordinated multi-part analysis and managed the documentation of the Production Part Approval Process (PPAP, AQP).
- Partnered with cross-functional teams to develop early-stage risk analysis, mitigating potential project risks.
Quality Engineer
Belden
Tijuana, Baja California
01.2017 - 01.2019
- Utilized statistical process control techniques to monitor and control manufacturing processes.
- Developed and implemented comprehensive quality control procedures to ensure product compliance with industry standards.
- Managed quality assurance for fiber optics & modules, overseeing a team of QA inspectors to ensure adherence to quality standards.
- Led a team of QA inspectors and mentored both QA staff and the manufacturing department, improving overall operational efficiency.
- Spearheaded production quality monitoring, addressing customer complaints, and conducting First Article Inspections (FAI) and PFMEA reviews.
- Performed root-cause analysis and failure investigations for customer-returned products, improving product reliability.
- Coordinated ISO 9001:2015 internal and external audits, ensuring compliance with quality management standards.
- Collaborated with the R&D team to improve fiber optic product quality through proactive quality initiatives.
- Drove a 3x reduction in customer complaint response time through Kaizen events, enhancing customer satisfaction.
- Led a Six Sigma project, achieving a 60% improvement in first-pass yield for fiber optics reworks, resulting in $10,000 savings for the company.
- Validated processes for new products in fiber optics, copper, and modules, ensuring high-quality production standards.
Quality Engineer
Hyundai Translead
Tijuana, Baja California
12.2013 - 12.2016
- Developed and implemented comprehensive quality control procedures to ensure product compliance with industry standards.
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Managed SAP system updates for the Quality Management Module – Finished Goods Acceptance, ensuring real-time data accuracy.
- Collaborated actively with customers, ensuring all quality requirements were met to improve customer satisfaction.
- Participated in ISO 9001:2008 audits, contributing to the company’s continuous compliance with quality standards.
Education
Associate of Science - Computer Information Systems
Mission College
Santa Clara, CA12-2022
Bachelor of Science - Biochemical Engineering
Instituto Tecnologico De Tijuana
Tijuana08-2012
Skills
- Quality Management Systems (QMS)
- Data Analysis & Reporting
- Process Optimization
- Root Cause Analysis & Problem-Solving
- Six Sigma (Green Belt)
- SAP Quality Management Module
- ISO 9001:2015 & Internal Audits
- Cross-functional Team Collaboration
- Statistical Process Control (SPC)
- Risk Assessment & Mitigation
- Supplier & Vendor Coordination
Languages
Spanish
Native/ Bilingual
Korean
Elementary
Timeline
Project Quality Planner
Draexlmaier
12.2021 - Current
Quality Engineer
Belden
01.2017 - 01.2019
Quality Engineer
Hyundai Translead
12.2013 - 12.2016
Associate of Science - Computer Information Systems
Mission College
Bachelor of Science - Biochemical Engineering
Instituto Tecnologico De Tijuana
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