Paulina Castaneda
San Diego,CA
Summary
Looking for an entry-level position in which I can help a business and gain excellent work experience. Personable and dedicated Customer Service Representative with extensive experience in the insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FredLoya Insurance
San Diego, CA
11.2021 - Current
- Developed strong relationships with clients by providing exceptional customer service.
- Facilitated payment processing for premium payments and renewals.
- Processed new policy applications and updated existing policy documents.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Assisted new policyholders with processing claims.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
Pad Print & Heat Seal
Wells Hoistery
Asheboro, NC
09.2017 - 12.2019
- Heat Seal & pad print on clothing
- Maintain a clean and organized area
- Inspected parts after heat treatment to verify conformance with customer specifications.
- Set up machines at beginning of shift to ensure proper working order.
- Assisted other workers with various tasks as needed.
Cashier/Prep/Catering
Guckenheimer
Poway, CA
05.2016 - 08.2017
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Communicate effectively
- Ensure that each customer received outstanding service by providing a friendly environment
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintain a nice, clean and organize environment
- Fast-pase environment
- Banquet and Catering services
- Assembled and delivered food and supplies for catered functions to scheduled locations; sandwiches, deli platters, salads, pastries
Deli Person/Cashier
Culinart Group
Poway, CA
05.2014 - 05.2016
- Prepared sandwiches, salads, soups and other food items according to recipe specifications.
- Communicate effectively
- Ensure that each customer received outstanding service by providing a friendly environment
- Maintain a nice, clean and organize environment
- Multi-task
- Took and filled all customer orders in a quick and courteous manner
- Oversaw a thorough cleaning of work area on a daily basis at end of shift
Sandwich Artist/Assistant Manager
Subway
01.2012 - 02.2015
- Multi-task, fast-pase environment
- Deliver a strong genuine customer experience that will allow the customer to return to our store
- Completed opening, closing and shift change tasks by following company guidelines.
- Delivered superior customer service focused on quality and meeting customer needs.
- Maintain a neat, clean, organized environment at all times
- Make daily deposits, keep track of a daily inventory of the store, organize all paperwork
Retail Assosiate
Ross
San Diego, CA
11.2011 - 01.2012
- Ensure that each customer received outstanding service by providing a friendly environment
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintain contact with all clients in the market area to ensure high level of client satisfaction
Cashier/Team Leader
Jack in the Box
San Diego, CA
04.2005 - 01.2011
- Manning the POS terminal, taking orders from the customers, answer customer questions
- Store inventory, deposits, time cards
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Herbert Hoover High School
01.2005
Skills
- Inbound and Outbound Calling
- Account Updating
- Paperwork Processing
- High-Energy Attitude
- Documentation
- Typing Proficiency
- Store Maintenance
- Customer Service
- Critical Thinking
- Service Upselling
- Professional Telephone Demeanor
- Sales Closing
- Appointment Scheduling
- Complaint Resolution
Languages
- English – speak, read, & write
- Spanish – speak, read, & write
Awards
Established proficiencies in the following pre - employment skills area: personal profile, job application, customer service, the job search, employer expectations, the resume, personal appearance, interviewing skills, career goals, and transportation.
References
- Al Reyes, (951)796-0073/ (858)312-2491
- Kristina Ng, (415)794-5459
- Guadalupe Perez, (619) 804-5169
- Martha Castillo, (858)243-1469
- Josh Reeks, (336) 954-6304 (336) 633-4861
Volunteer Experience
- REPORTS
- MS OFFICE WORD
- ADOBE
- PHOTOSHOP
- POWERPOINT
- EXCEL
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Licensed Insurance Agent
Timeline
Customer Service Representative
FredLoya Insurance
11.2021 - Current
Pad Print & Heat Seal
Wells Hoistery
09.2017 - 12.2019
Cashier/Prep/Catering
Guckenheimer
05.2016 - 08.2017
Deli Person/Cashier
Culinart Group
05.2014 - 05.2016
Sandwich Artist/Assistant Manager
Subway
01.2012 - 02.2015
Retail Assosiate
Ross
11.2011 - 01.2012
Cashier/Team Leader
Jack in the Box
04.2005 - 01.2011
High School Diploma -
Herbert Hoover High School
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