Paulina Castaneda
Randolph Township,NJ
Summary
Over three years of work experience in the service industry, and interested in continuing. Professional in customer relations and exceptional at keeping storegoers satisfied with not only the service, but also the product. Skilled socially and able to keep positive relationships with crew members; willing to learn quickly and efficiently. Fluent in English and Spanish, allowing for a greater range of customers to be accurately communicated with. Able to stay level-headed, even in stressful or busy situations.
Overview
4
4
years of professional experience
Work History
Crew Member
Cold Stone Creamery
06.2024 - Current
- Took orders, prepared ice cream, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Prepared and produced in-store items such as waffles, etc.
- Always open to learn and improve at any given task.
Assistant Manager
Indian Lake Bistro
02.2020 - 05.2023
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Made sure employees were trained on all restaurant procedures and up to date on skills needed.
- Established rapport with guests through personalized interactions that led to repeat business.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
Education
Bachelor of Science - Biology
Rutgers University - New Brunswick
New Brunswick, NJ05.2027
High School Diploma -
Morris Catholic High School
Denville, NJ06.2023
Skills
- Customer Relations
- Team motivation
- Product and Service Knowledge
- Food and Drink Preparation
- Staff Training and Development
- Task Delegation
- Efficiency
- Quick to Learn
- Level-headed
- Focused
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Cold Stone Creamery
06.2024 - Current
Assistant Manager
Indian Lake Bistro
02.2020 - 05.2023
Bachelor of Science - Biology
Rutgers University - New Brunswick
High School Diploma -
Morris Catholic High School
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