Paulina Castillo
Richmond,CA
Summary
Security Assistant experienced in surveillance operations, access control systems, and emergency response coordination. Enhanced security measures through effective communication, teamwork, and problem-solving skills. Retail professional committed to creating welcoming customer experiences, leveraging advanced knowledge of fashion trends and providing exceptional service.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Security Assistant
4 Diamond Security
Richmond, CA
05.2025 - Current
- Secured premises by monitoring access points for 4 Diamond Security, ensuring compliance with security protocols.
- Conducted regular patrols to maintain safety and deter unauthorized entry, enhancing overall security presence.
- Documented incidents and prepared reports for management review.
- Delivered customer service to visitors while effectively enforcing security policies, contributing to a positive environment.
Retail Worker
Ross Dress for Less
Emeryville, CA
02.2024 - Current
- Processed customer transactions accurately and efficiently at the checkout.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained a clean and organized sales floor to enhance shopping experience.
- Handled returns and exchanges following company policies to ensure customer satisfaction.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
Associate of Arts - Kinesiology
Contra Costa College
San Pablo, CA 08.2023 - 08.2026
Pinole Valley High School
Pinole, CASkills
- Customer service
- Team building
- Conflict resolution
- Time management
- Effective communication
- Adaptability
- Honest and dependable
- Teamwork
- Observational skills
- Critical thinking
Languages
English
Professional
Spanish
Professional
Certification
- US Soccer Referee license, managed to work with younger kids in the sports field and be referee for soccer matches .
Affiliations
- Soccer athlete, played since a young age throughout high school and college .
- One of my special skills outside of work.
Timeline
Security Assistant
4 Diamond Security
05.2025 - Current
Retail Worker
Ross Dress for Less
02.2024 - Current
Associate of Arts - Kinesiology
Contra Costa College
08.2023 - 08.2026
Pinole Valley High School