Paulina Chavez
Summary
Outstanding negotiation and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Collections Representative
CMRE Financial Services
02.2013 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Processed billing calls and answered questions from patients and third-party carriers.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Cashier
HD Supply
08.2010 - 02.2013
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Garey High School
Pomona, CA06.2008
Skills
- Communications Strategies
- Team Collaboration
- Billing Practices
- Fair Debt Collections Practices
- Telephone Skills
- Mail Handling
Timeline
Collections Representative
CMRE Financial Services
02.2013 - Current
Cashier
HD Supply
08.2010 - 02.2013
High School Diploma -
Garey High School
Similar Profiles
Cassandra LawsonCassandra Lawson
Explanation of benefits reviewer/EOB at CMRE Financial servicesExplanation of benefits reviewer/EOB at CMRE Financial services
Cara ReeseCara Reese
Collections at CMRE Financial Services/MeduitCollections at CMRE Financial Services/Meduit
Monique LopezMonique Lopez
Clerical Assistant at CMRE Financial ServicesClerical Assistant at CMRE Financial Services